Iphone XS damaged Motherboard

I got a new XS and just when the warranty got over the motherboard gave up! I purchased the phone in California[from Apple website] but I am based in India. When I visited the Apple service centre[in India] I was told that the teams in India do not have "technical capabilities" to diagnose or fix motherboard issues but since the phone is dead [not taking charge/not responding to any troubleshooting attempts] there is a high possibility that the motherboard could be damaged.

I was also told there is no physical damage to the phone and that there is no liquid spillage. I always use the authentic cables and other accessories with the phone and now I am left wondering what went wrong. Please assist as this was a new device and I do not expect Apple quality to be so low that such expensive sophisticated devices have such low life span.

iPhone XS

Posted on Aug 31, 2020 11:22 PM

Reply
1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone XS damaged Motherboard

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.