Missing calls and text message because ringer volume is low
The phone is less than a month old. The only fix I have come with so far is powering down and restarting the phone. I have a iPhone 11 Pro Max on IOS 13.6.1.
iPhone 11 Pro Max
Question marked as
Top-ranking reply
User profile for user:
chris_g1
User level:
Community Specialist
Hi Billward267,
It sounds like you are experiencing issues with the volume on your device, we understand the importance of relying on notification configurations and are here to help with some recommendations that should get you headed in the right direction.
We would recommend having someone call you when your iPhone is NOT in your hands and you are not looking at it. Does the iPhone ring normally?
Then have someone call you when you ARE holding the iPhone in your hands and looking at it. Does the iPhone ring softly?
If the answer is YES to both of the questions then the iPhone is working normally, this is part of the Attention Aware Feature of the iPhone.
For more information about this feature please refer to the following article: About Attention Aware features on your iPhone X or iPad Pro
Specifically the section that states: "If you're looking at your device, it will lower the volume sound of your alerts."
You can turn this feature off if you want by opening Settings > Accessibility > Face ID & Attention > Attention Aware Feature, turn this OFF.
For more guidance on how to adjust the volume on your phone please refer to the following article: Adjust the volume on iPhone
We appreciate are you reaching out to Apple Support Communities, please feel free to follow up in the event the guidance in the articles above does not bring you to resolution.
Be well!