I have a brand new Macbook Pro. I have had it about 3 weeks and I set it up with my one and only apple ID and I've never signed in with a different Apple ID; however, I have 4 apps that need to update (all basic apps that came on the macbook- garage band, keynote, etc.) and I'm getting the "cannot be updated because it was refunded or purchased with a different Apple ID." message.
MacBook Pro 13″, macOS 10.15
If the applications that need updating are Apple applications that came with the computer, try going to the App Store Purchases tab or click on your profile and then go to Purchases to see if there is an option to accept the applications with your Apple ID. If that doesn't work, you can delete the applications and download them with your Apple ID. The applications are free. You may have to sign out of the App Store, restart the computer, and sign back in to download new copies.
Click here and follow the instructions. If you can't accept them into your Apple ID and didn't customize your order with paid preloaded applications, delete and redownload them.
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Thanks! Unfortunately, there's no accept button, I didn't customize the laptop (it's just keynote, pages, garage band, & numbers causing the issue), and I can't delete them to redownload them. I've been a mac user for 2 decades. Never had this problem with a new machine.
Correction, I was able to delete it but it doesn't appear to have really deleted it. When I go to the app store now, I still only have the option to update and get the same update error message (that it wasn't purchased with my account). Keynote for example is one I deleted. It's nowhere to be found on my computer. If I try to open a keynote file, it tells me I no longer have the app that supports it and gives me the option to go to the app store. When I get to the app store, it still says update beside keynote and a box immediately pops up, telling me that it's not available in my country or region. -United States... hmm....
Nevermind! 2 restarts and everything finally synced! Thanks for your help, everyone!
What happens when you try to delete the applications? Error message(s)?
I’m not trying to be silly ... but did you try turning it off, and turning it back on!
You are welcome.
Stikman- ultimately that’s exactly what fixed it lol! I did everything everyone above recommended. I restarted twice and now we are good!
hi can you explain to me... I'm having the same problem...thanks
New Macbook - standard apps won't update b/c refunded or purchased with diff apple ID.
