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LarsJ3 Author

Level 1

4 points

Syncing from Garmin Connect to Apple Health

Hi,

I have been in touch with both Garmin and Apple trying to solve an issue. Garmin saying that the problem is at Apples side - Apple saying that Garmin has the problem.

I use a Garmin watch for my runs. That works well. But every time Garmin Connect syncs with Apple Health, it syncs the wrong distance. Every time the distance being synced is more that double my run. And i can't figue out why.

It happens both when i have my phone with me on the runs, and when i dont. Please see attached images for an example.

An example: Yesterday i ran 12,23 km. The stepcounter tells me 13,39 km (11.138). Apple Health says that i have walked+run 35,2 km. It says that Garmin has synced 25,6 km (i was carrying my phone for 6-7 km of the run).

It also synces (apparently) at 22.59.59 every day i have been out for a run.

The images down below is from another day.

Can anyone help?

iPhone XS

Posted on Sep 2, 2020 7:04 AM

Syncing from Garmin Connect to Apple Health

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