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User profile for user: tonyandheleneandryan
tonyandheleneandryan Author
User level: Level 1
4 points

Help closing an account

I need to send some information to gain access to my deceased husband's apple account. But the article didn't say where to send things. Anyone have an idea? Thanks.

iPhone 8, iOS 13

Posted on Sep 2, 2020 9:13 AM

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User profile for user: Ferd II
Ferd II
User level: Level 10
104,767 points

Posted on Sep 2, 2020 10:46 AM

First of all, sincerest condolences for your loss.


I'm not sure which "article" you are consulting, but I would advise that you check both of these Support Articles:

  1. How to request access to a deceased family member's Apple accounts - Apple Support
  2. How to request deletion of a deceased person's Apple ID - Apple Support


Although those Support Articles do not contain specific information regarding your question, they do offer several links for you, which should help you answer the question.

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User profile for user: Ferd II
Ferd II
User level: Level 10
104,767 points

Sep 2, 2020 10:46 AM in response to tonyandheleneandryan

First of all, sincerest condolences for your loss.


I'm not sure which "article" you are consulting, but I would advise that you check both of these Support Articles:

  1. How to request access to a deceased family member's Apple accounts - Apple Support
  2. How to request deletion of a deceased person's Apple ID - Apple Support


Although those Support Articles do not contain specific information regarding your question, they do offer several links for you, which should help you answer the question.

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,597 points

Sep 2, 2020 11:30 AM in response to tonyandheleneandryan

Additional links to contact Apple Support.


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



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Help closing an account

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