my icloud account can’t be open because it said there it was locked and i didn’t received and email on how to unlock.
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iPhone 6 Plus, iOS 12
See the following information: If your Apple ID is locked or disabled - Apple Support
If you were notified by a call, text or email, be aware that it may be a scam. If there was a problem you would be notified when attempting to log in, including when logging into this forum. Also see: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support