You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air trade in?

hello! i'm sorry if this question has already been answered, but i mistakenly purchased a MacBook Air instead of the MacBook Pro that I originally was set on purchasing. I only opened it once (before Iirealized it was the wrong model) and I did not update, add, or open any software or anything of that nature. all i did before replacing it in its box was open computer itself whereupon it activated. what i'd like to know is, am i able to return/trade in this computer for the MacBook Pro? many thanks :]

MacBook Air 13″, macOS 10.15

Posted on Sep 2, 2020 11:07 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 2, 2020 11:21 AM

Yes, you can. Take a look here https://www.apple.com/shop/help/returns_refund

You have limited days to do it.

You should call Apple right now, explain it and see what can be done. Go to an Apple Store as soon as can to ensure your return period won't expire.

This might go as well in other countries, but under specific local laws, of course. You'll have to check for it.

1 reply
Question marked as Top-ranking reply

Sep 2, 2020 11:21 AM in response to plaginum

Yes, you can. Take a look here https://www.apple.com/shop/help/returns_refund

You have limited days to do it.

You should call Apple right now, explain it and see what can be done. Go to an Apple Store as soon as can to ensure your return period won't expire.

This might go as well in other countries, but under specific local laws, of course. You'll have to check for it.

MacBook Air trade in?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.