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Hi. My mom friend husband passed away and his iph7 and ipad locked. What to do? nobody didnt know no information (exept if name and surname filled at registration form correctly)
If they can find the receipts of the purchase they might be able to get it unlocked by contacting apple.
Contact Apple for support and service - Apple Support
Even they dont have it might be a good idea to contact them to hear the options they can provide.
Good luck!
That family needs to do this: https://support.apple.com/en-us/HT208510
Owner of IPHONE and IPAD passed away
