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Apple Watch series 5 screenshots not working

The screenshots simply are not working. Yes I’ve done all the right things, looked at photos screenshots album, restarted both devices, both are up to date on software. Screenshots used to work great but just quit suddenly. It still seems it feels like it took one but nothing on the iPhone. I’ve pushed both buttons probably hundreds of times; fingers every way you can imagine. Besides it did work before. So I know how to do it. Please help is you can. The Watch isn’t even 6 months old.

Apple Watch

Posted on Sep 3, 2020 3:42 PM

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4 replies

Sep 4, 2020 2:54 PM in response to not1lost

Hi not1lost,


Thanks for reaching out here in the Apple Support Communities. It looks like the screenshot feature is no longer working on your Apple Watch. We're glad to help.


You've done some good troubleshooting steps already.

Next, make sure that the screenshot feature is still enabled.

  1. On your iPhone, open the Apple Watch app. 
  2. Tap the My Watch tab, then tap General. 
  3. Scroll down, then turn on Enable Screenshots.


This explains more:

How to take a screenshot on Apple Watch - Apple Support



Take Care.


Sep 6, 2020 2:29 PM in response to not1lost

Hi not1lost,


Since those steps didn't get this working again, and it has worked in the past, let's isolate a little more.


  • Does the Digital Crown and the side button work properly for other tasks, such as using Siri or navigating to the Home screen?

This explains some of those features: How to use your Apple Watch - Apple Support



All the Best.

Apple Watch series 5 screenshots not working

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