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Water entered keyboard now it won't work when I press it

ac leaked over laptop. I aired out but the track pad only works in some areas and is very hard to push

MacBook Pro 13″, macOS 10.14

Posted on Sep 4, 2020 6:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2020 6:47 AM

tanya8kai wrote:

ac leaked over laptop. I aired out but the track pad only works in some areas and is very hard to push



Not surprising, liquid and computers do not mix.


If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply


(*note: there may be some delay due to the temporary Apple Store closures)


or call AppleCare Support at 1-800-APLCARE (800-275-2273)




“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service



Call Customer Support (800) MY–APPLE (800–692–7753)

1 reply
Question marked as Top-ranking reply

Sep 4, 2020 6:47 AM in response to tanya8kai

tanya8kai wrote:

ac leaked over laptop. I aired out but the track pad only works in some areas and is very hard to push



Not surprising, liquid and computers do not mix.


If you have AppleCare+ it will cover a large portion of accidental damage.

https://www.apple.com/support/products/mac.html



AppleCare+ (similar for iPhone and iPad, each incident of accidental damage) for Mac will carry its own price tag. Screen damage or “external enclosure damage” will run $99 per incident, while other damage, including water damage, will run $299. Users receive coverage of two incidents under AppleCare+, and after the two incidents have been used up, out-of-warranty replacement rates will apply


(*note: there may be some delay due to the temporary Apple Store closures)


or call AppleCare Support at 1-800-APLCARE (800-275-2273)




“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service



Call Customer Support (800) MY–APPLE (800–692–7753)

Water entered keyboard now it won't work when I press it

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