Error code 4000 when update attempted

I've tried to update my iPhone 7S to iOS13.7, but this caused 'Cellular Update Failed' and I now have no mobile capability (but I do still have internet access). iPhone now says it is iOS 13.7. I tried Ctrl-'Check for Update' and got error message "iPhone could not be updated. An unknown error occurred (4000)"

Tried the troubleshooting at https://support.apple.com/en-us/HT201210 but same result. And 4000 is not included in the list of error codes.

What can I do to fix the problem?

iPhone 7

Posted on Sep 5, 2020 4:34 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 5, 2020 5:03 AM

This sounds like it might be a hardware issue.


And your phone might be covered under:

iPhone 7 Repair Program for "No Service" Issues - Apple Support


I would advice you to:

Contact Apple for support and service - Apple Support


For your options.


Good luck!

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Error code 4000 when update attempted

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.