The person that gave me the iPad,doesn’t remember the password or username.
I was given an iPad,but the person doesn’t remember password and username.
iPad, iPadOS 13
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Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
If you are in contact with the previous owner, they should be able to recover their forgotten your AppleID or associated password using this link:
To recover the credentials, they will need access to one of the following:
- The primary email address mailbox that corresponds with the AppleID
- Any of the secondary/recovery email addresses that should be configured for the AppleID account
- Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with the AppleID
Unless the AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of an AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of an AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
