The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My new USB-C to USB adapter doesn't seem to be working. It is not recognized and nothing happens when I plug in a USB device (dongle for a mouse/travel disk, etc.). Any suggestions?
I called Customer Service and they arranged a return for my faulty adapter. I ordered a new one and received it within two days. Problem solved!
Contact the manufacturer or the vendor for help unless it's an Apple product. In the case of the latter:
Contacting Apple Customer and Support Service
My new USB-C to USB adapter doesn't seem to be working.
