My new USB-C to USB adapter doesn't seem to be working.

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Level 1

13 points

My new USB-C to USB adapter doesn't seem to be working.

My new USB-C to USB adapter doesn't seem to be working. It is not recognized and nothing happens when I plug in a USB device (dongle for a mouse/travel disk, etc.). Any suggestions?

Posted on Sep 5, 2020 11:16 AM

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Answer 1

RJRoche22 Author

Level 1

13 points

Sep 12, 2020 8:41 AM in response to Kappy

I called Customer Service and they arranged a return for my faulty adapter. I ordered a new one and received it within two days. Problem solved!

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Answer 2

Kappy

Level 10

362,007 points

Sep 5, 2020 11:47 AM in response to RJRoche22

Contact the manufacturer or the vendor for help unless it's an Apple product. In the case of the latter:

Contacting Apple Customer and Support Service

To arrange a return for repair or replacement: Mac Repair.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
Starting an online chat with Apple Support.
Apple Support using Twitter

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My new USB-C to USB adapter doesn't seem to be working.

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