Newsroom Update

The redesigned iPad Air and new iPad Pro with Apple silicon are now available. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do i get the disabled off my ipad

my ipad was disabled from me entering the password to many times ive had it for 6 years and recently forgot the password before it disabled need help trying to figure out what i can do to make the disabled screen go away

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Sep 5, 2020 12:18 PM

Reply
Question marked as Best reply

Posted on Sep 5, 2020 12:19 PM

If your device is disabled, you will need to erase your device


Follow the steps in this article:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


If you have a backup you can restore it from that

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


Good luck!

3 replies

Sep 5, 2020 3:05 PM in response to alesia1966

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

how do i get the disabled off my ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.