error 0x8007017B

Well, Because of the way the new iCloud app (V.11+) downloaded through the Windows store works, a standard delete doesn't work. It's a Virtual network drive and because an iCloud engineer didn't follow proper Microsoft protocol for programming a network-style mount.

For example: When you delete a file on a network drive it does not get moved to the "Recycle Bin". It prompts you that the file will be permanently deleted because Window's knows it's a network drive.

Apple's engineers didn't implement the standard coding to tell Windows that the folder is a Network style folder and to prompt when deleting. So you get an error when following Apple's own directions on their page here:

https://support.apple.com/guide/icloud/delete-photos-and-videos-mm0fa5ca1bc1/icloud

So if you want to Delete your files from your "iCloud Photos" folder you have to do one of the following:

1. Do a move using the drag and drop the files to a new location with the shift key
2. Do a move with ctrl+x > cttrl+v to a new location
3. Do a Shift-Delete on the selected files.
4. Do a move to the Recycle Bin while holding the "Shift" key which will show DELETE rather than move when the location is the recycle bin.

Hope this helps everyone!

[Edited by Moderator]

I too had this problem when trying to drag the photos across to my Onedrive from iCloud photos, I don't want to appear to be a smart arse, but, being a novice in these matters, after having read the other posts here , I thought I'd give my own method a try.

It's so obvious that I thought that it wouldn't work, as it's so easy.

I popped a USB stick into a USB3 port, dragged and dropped the selection of files onto the stick, then dragged and dropped them from the USB stick into my Onedrive folder.

Hey presto, job done, hope this helps you 6phon and everyone else that has the issue.

I the same error message when trying to drag the video or photo to my Dell Laptop running windows 10. I have an iPhone soo I use the iCloud.

Here’s what to do: select the video or photo, right click, select COPY, rest the cursor on the folder where you want to put it, right click, select PASTE. It’s now there.

The reason for this is that the file remains in iCloud, which is a good thing. It’s always there safe! You care just copying it to another place!

Someone in here helped me by suggesting that you drag your files onto an external device, then drag that back onto the PC. Worked perfectly for me. So drag the files from the iCloud tab onto a connected external harddrive or thumbdrive, then drag it back onto the pc after it is done downloading to the external device.

Yes this is a nuisance. The only way round it I have found, is to Copy (from i-Cloud Photos) and Paste the pics you want into a folder. It seems to work, and you can copy multiples in the usual way.

@4girl1der

I've also tried your above approach and this dose not work, windows 10 still throws the same 0x8007017B error code. seems Apple don't want people to have the flexibility they require when dealing with ones media!! Apples media organisation system is horrendous, I'm sick and tired of having multiple images/videos all over the place, in the cloud, on my phone and on my pc!!

The only way I have found to have MY pictures/videos on my pc is to download from the cloud using icloud.com. I select the relevant pictures/videos I require to be downloaded. these are then downloaded as zip file. I un-zip the file to my required directory on my pc and there I have it, my data. to delete the downloaded files I then have to go to icloud.com and delete the downloaded pictures/videos from there! what a bloody ball ache!!! whilst I've deleted them from the iCloud, they are then removed from the iCloud folder on my pc, but! they DO NOT get removed from my iPhone!! wtf!!

oh, and to upload 80 files takes 15 hours, wtf is that about.. come on Apple, your taking billions from people, sort it out...

Yes, dragging to desktop doesn't work. You have to manually copy & paste each file from icloud app in windows to file explorer/desktop directly..

Another method is to open the files in, say, Photoshop then save each file as jpg, tif or psd. If you have many files, then record a Photoshop action to place each file in a specific, dedicated folder then transfer from that folder to your desired final location. Hope this helps

Same here. It seemed to help when I copied fewer files at a time. When I did a lot it froze.

but you should be able to select all and copy and paste. Not one by one. Then delete them from the iCloud.

Hi 6phon,

We understand that you're currently unable to move your image files from iCloud to your PC, and we'll get you pointed in the right direction for help. The error you're seeing appears to be from the Windows operating system. To ensure a resolution is found, we encourage you to contact Microsoft Support here:

Microsoft Support

Please let us know if you have any other questions or concerns.

Best regards!

I totally agree with your findings! I also tried Apple help line and they denied any changes! I will use the above method until something develops easier. Copy and paste works.

Moving photos from icloud to files on my PC has NEVER been a problem. Until now. Synchronisation doesn't seem to be working, so the only solution I have found is to copy and paste the photos I want - which is a lengthy business, 10 minutes to copy 30 pics. I don't believe Apple when they say it has never been possible. Absolute nonsense. I am very disappointed, they are almost as bad as Microsoft in their disregard for their run-of-the-mill customers like me.