You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I’ve been trying to update my iOS but it is not working. please advise how to resolve.

I’ve been trying to update my iOS for the past two days but it is not working. please advise how to resolve. it keeps on estimating the time remaining the whole time.

iPhone 11, iOS 13

Posted on Sep 6, 2020 3:06 AM

Reply
4 replies

Sep 6, 2020 3:18 AM in response to wally-e

VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air


I’ve been trying to update my iOS but it is not working. please advise how to resolve.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.