16" macbook pro powers off in sleep, wont turn on again "Sleep Wake failure in EFI Failure code:: 0x00000000 0x0000001f"

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16" macbook pro powers off in sleep, wont turn on again "Sleep Wake failure in EFI Failure code:: 0x00000000 0x0000001f"

My brand new 16" macbook pro almost every day at some point will randomly turn itself off when the lid is closed and often wont turn back on when the power button is pressed. The range of time can be from 1 minute to 10 hrs in sleep before the computer will actually turn itself off. Often times this happens overnight and when I wake up, I can't get it back on.

When it turns itself off, and i press the power button I hear a fan spin for about .2 seconds but it does nothing. Sometimes when I plug it into a charger, it will turn on grudgingly, even if it has a full battery.

When the computer turns back it gives me a popup saying "System sleep wake experienced a problem"

here is the full error

================================================================

Date/Time: 2020-09-06 12:20:01.929 -0500

OS Version: ??? ??? (Build ???)

Architecture: x86_64

Report Version: 32

Data Source: Stackshots

Shared Cache: 32BF95DD-36BE-329E-A7B7-8912C01F246B slid base address 0x7fff2560f000, slide 0x560f000

Event: Sleep Wake Failure

Duration: 0.00s

Steps: 1

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Time Awake Since Boot: 14s

Process: swd [322]

Architecture: x86_64

Footprint: 480 KB

Time Since Fork: 1s

Num samples: 1 (1)

Thread 0xb70 1 sample (1) priority 4 (base 4)

1 start + 1 (libdyld.dylib + 88145) [0x7fff6dca5851] 1

1 ??? [0x100a81454] 1

1 ??? [0x100a811e8] 1

1 __stack_snapshot_with_config + 10 (libsystem_kernel.dylib + 143466) [0x7fff6de3606a] 1

*1 ??? [0xffffff80002641f6] 1

*1 ??? [0xffffff8000966efb] 1

*1 ??? [0xffffff8000871061] 1

*1 ??? [0xffffff8000287149] 1

*1 ??? [0xffffff80002bdf4d] (running) 1

Binary Images:

0x7fff6dc90000 - 0x7fff6dccafff libdyld.dylib (828) <4E262ACA-F2A2-3083-99C1-3725F04CB635> /usr/lib/system/libdyld.dylib

0x7fff6de13000 - 0x7fff6de41fff libsystem_kernel.dylib (7195.40.44.151.1) <9D0A00D0-00DC-37C7-A380-110BDAA68EB4> /usr/lib/system/libsystem_kernel.dylib

Model: MacBookPro16,1, BootROM 1554.40.9.0.0 (iBridge: 18.16.10358.5.2,0), 6 processors, 6-Core Intel Core i7, 2.6 GHz, 16 GB, SMC

Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin

Graphics: kHW_AMDRadeonPro5300MItem, AMD Radeon Pro 5300M, spdisplays_pcie_device, 4 GB

Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, -

Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2667 MHz, SK Hynix, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Jul 29 2020 21:30:27 version 9.30.440.0.32.5.60 FWID 01-baa2922e

Bluetooth: Version 8.0.0d47, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.1 Bus

USB Device: Apple T2 Bus

USB Device: Composite Device

USB Device: Touch Bar Backlight

USB Device: Touch Bar Display

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Headset

USB Device: Ambient Light Sensor

USB Device: FaceTime HD Camera (Built-in)

USB Device: Apple T2 Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 58.1

MacBook Pro

Posted on Sep 6, 2020 10:42 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,340 points

Sep 6, 2020 10:47 AM in response to jshepin

Verify your macOS software is up to date.

This is a known issue— the current work around is disable power nap from

>System Preferences>Energy Saver

if no resolve also disable Automatic graphics switching.

Change Energy Saver preferences on Mac - Apple Support

Reply

Answer 2

Sep 6, 2020 12:36 PM in response to jshepin

jshepin wrote:

I will also disable graphic switching and update to the latest version of macos big sur. Thanks - Joseph

Good luck jshepin. We can not entertain Beta software here in the Public Forums.

Apple makes it very clear Betas are offered as is,

and there is no support for them outside of the Feedback Assistant App.

https://forums.developer.apple.com/community/beta/

https://beta.apple.com/sp/betaprogram/faq

Is the public beta software confidential?

Yes, the public beta software is Apple confidential information. Don’t install the public beta software on any systems you don't directly control or that you share with others. Don’t blog, post screen shots, tweet, or publicly post information about the public beta software, and don't discuss the public beta software with or demonstrate it to others who are not in the Apple Beta Software Program. If Apple has publicly disclosed technical information about the public beta software, it is no longer considered confidential.

https://beta.apple.com/sp/betaprogram/legal

No Support and Maintenance; Future Products. During your participation in the Beta Program or in a particular seed, Apple is not obligated to provide you with any maintenance, technical or other support for the Pre-Release Software. If, at Apple’s option, such support is provided, it will be provided in addition to your normal warranty coverage for your computer and/or device. You agree to abide by any support rules and policies that Apple provides to you in order to receive such support. You acknowledge that Apple has no express or implied obligation to announce or make available a commercial version of the Pre-Release Software to anyone in the future. Should a commercial version be made available, it may have features or functionality that are different from those found in the Pre-Release Software licensed hereunder.

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Answer 3

jshepin Author

Level 1

9 points

Sep 6, 2020 12:53 PM in response to leroydouglas

Alright, Thanks sorry I was not aware of the public discussion rules. Anyway if the issue persists, once the public release comes around this should get sorted out - otherwise my device will be under warranty for a long time after so at that point I can get hardware support if need be. Thanks - Joseph

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