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Looking for advice as to how to remedy and cause new iCloud mail to enter iCloud Inbox rather than iCloud Junk mailbox. Running Mac Mojave 10.14.6. This started happening outside any changes I might have made. Rebuilding doesn't seem to help. Thanks for advice.
MacBook
First make sure there are no filters active on the mac:
Filter emails in Mail on Mac - Apple Support
After that see if you can isolate to what device is causing this to happen, or if it happens regardless of device.
You can try and deactivate the mail on one device at a time and see if the issue stops
To deactivate inbox temporarily on your mac:
Add or remove email accounts in Mail on Mac - Apple Support
Temporarily stop using an email account
on your Mac, choose Mail > Accounts.To use the account again with Mail, select the Mail tickbox; the account’s messages are shown again (they don’t need to be downloaded from the server again).
Once you have deactivated it, use iCloud.com to check mail temporarily, if that "resolves" the issue, at least we have isolated it to your mac.
If it still happens, we have found that it has nothing to do with your mac.
Good luck!
First make sure there are no filters active on the mac:
Filter emails in Mail on Mac - Apple Support
After that see if you can isolate to what device is causing this to happen, or if it happens regardless of device.
You can try and deactivate the mail on one device at a time and see if the issue stops
To deactivate inbox temporarily on your mac:
Add or remove email accounts in Mail on Mac - Apple Support
Temporarily stop using an email account
on your Mac, choose Mail > Accounts.To use the account again with Mail, select the Mail tickbox; the account’s messages are shown again (they don’t need to be downloaded from the server again).
Once you have deactivated it, use iCloud.com to check mail temporarily, if that "resolves" the issue, at least we have isolated it to your mac.
If it still happens, we have found that it has nothing to do with your mac.
Good luck!
I followed your steps and didn't notice anything out of order with my filters. I did learn a few new things, though, regarding filtering. All the while, my inbound secondary mail from Yahoo and Gmail accounts were posting to their respective inbound mailbox, so I put on my patience hat and waited thinking there may have been a problem with the server. Well, I don't know for certain that there was a problem with the server, but toward the end of the long weekend, my inbound iCloud account mail resumed posting to my iCloud inbox, so the problem corrected itself. Thank you, Androish, for helping me!
You could also try using a rule in Mail/Preferences/Rules.
Thank you! Will troubleshoot your steps and advise status. Cheers, Bob
Yeah, if the problem solves itself its hard to know for sure where it was :D
Happy to hear it works now tough!
All Inbound mail to iCloud account goes to junk mailbox instead of inbox
