Since upgrading to Big Sur some of my incoming emails have been going to iCloud Junk rather than Inbox. I can just about manage with this but it is highly inconvenient. Can I fix this myself or do I wait for another macOS upgrade?
iMac, OS X 10.11
Howdy,
Do you have any custom actions setup?
Mail (menu) > Preferences > Junk Mail, Perform custom actions (Click Advanced to configure)
If so, please verify they are what you want.
Try reseting junk mail criteria.
Mail (menu) > Preferences > Junk Mail, Reset… (button). You will need to mark what's junk again.
See Change Junk Mail preferences in Mail on Mac
ivan
Howdy,
Do you have any custom actions setup?
Mail (menu) > Preferences > Junk Mail, Perform custom actions (Click Advanced to configure)
If so, please verify they are what you want.
Try reseting junk mail criteria.
Mail (menu) > Preferences > Junk Mail, Reset… (button). You will need to mark what's junk again.
See Change Junk Mail preferences in Mail on Mac
ivan
Have found in previous macOS versions, things being automatically delivered to Junk but are Not Junk is to click on supposed Junk mail and mark it Not Junk. It will take some days for Mail to Learn these specific messages are not junk and deliver to Inbox
Thanks Ivan,
I tried Mail>Preferences>Junk and everything looked ok but some of my incoming mail was still going to Junk.
I then did Custom Actions>Advanced and set Move Message to Inbox. That cured my problem.
Of course all Junk will now go to my Inbox but I am happy with that as I can delete any I don't like.
My old Mail Preferences used to work before I "upgraded" to Big Sur so I think Apple must have fumbled something.
Mail going to iCloud Junk instead of Inbox
