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Level 1

4 points

Apple ID locked for security reasons

Hey guys, my nan (85 years old) won an iPad in a raffle at our local community group, it has been set everything up and we think it might have been hacked. I’m trying to reset her password, but I can’t because I can’t sign in to the iCloud account to actually reset the password. Does anyone know if there is a way to fix this?

iPad, iOS 9

Posted on Sep 6, 2020 7:46 PM

Best reply

zinacef

Level 10

88,407 points

Posted on Sep 7, 2020 12:32 PM

See the following on why your ID was locked -- If your Apple ID is locked or disabled - Apple Support.

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Apple ID locked for security reasons

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