You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID locked for security reasons

Hey guys, my nan (85 years old) won an iPad in a raffle at our local community group, it has been set everything up and we think it might have been hacked. I’m trying to reset her password, but I can’t because I can’t sign in to the iCloud account to actually reset the password. Does anyone know if there is a way to fix this?

iPad, iOS 9

Posted on Sep 6, 2020 7:46 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2020 12:32 PM

See the following on why your ID was locked -- If your Apple ID is locked or disabled - Apple Support.

2 replies

Apple ID locked for security reasons

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.