Amazon Music app for Mac-access issue

Question

Level 1

19 points

Amazon Music app for Mac-access issue

I have an issue with Amazon technical support re accessing/logging on their Music app on my 2014 iMac and am looking for ideas .

I have two devices-a 2014 iMac running Catalina and an iPhone6s with the latest software update (13.7). Both are comfortably accepting and accessible using my Apple ID and password. I can sign in( I am already signed in!) and the iMac is indicating that my Two Stage Authentication is ON--as is the iPhone 6s. Thanks Community for previous help with this.

My issue started when attempting to open the downloaded Amazon Music for mac app( I can access this for my iPhone 6s and it is fully operational)

The application downloaded satisfactorily on the Mac and I attempted to log on. At that point I had an Amazon on screen alert notifying me that I would shortly( 80 seconds) be receiving a notification code that I should then enter which would give me full access to the app. No such code appeared. Reason? --I am not signed up for Amazon two stage authentication.

I contacted Amazon who confirmed that my Two stage Notification was indeed de-activated from my Amazon account and in any case this was an "Apple issue regarding their two stage authentication process" which I should take up with Apple support. I have properly double checked that both my devices are properly logged on to my Apple ID and their two way authentication processes are enabled.

If anyone can throw any light on what is going on and what I should try next-I would be grateful.

Its not the end of the world to be denied access to the Amazon Music app( I can use their web service and the iOS App), but I DO have a preference for using the Amazon app on my Mac--and I am now intrigued as to why I am unable to access it..

iMac 21.5″, macOS 10.15

Posted on Sep 7, 2020 1:48 AM

Reply

Answer 1

tbirdvet

Level 6

17,517 points

Sep 7, 2020 4:47 PM in response to Foxy Jukebox

I was also having issues with Amazon Music app. First be sure that in your preferences, security that amazon is noted in the accessibility pane. I also had to remove the old app and reinstall. However, I was not asked to do any 2 step verification. All works for me.

Reply

Answer 2

Sep 12, 2020 12:31 PM in response to MKON

No one here is an Apple employee and can provide a definitive answer. Apps can be removed by the developer (Amazon) or Apple can remove an app for violating their Terms of Service (TOS).

Apple does not provide support for any Apps developed by third parties. They support Apps that they develop themselves.

I downloaded the App several days ago directly from the Amazon site. I Googled the App, as suggested above, and found the latest version to download. I hope this helps.

Reply

Answer 3

Foxy Jukebox Author

Level 1

19 points

Sep 9, 2020 6:13 AM in response to tbirdvet

Thanks-helpful--I am assuming you mean system preferences ? if so I can see no accessibility panel to check whether Amazon Music is there? Am I looking in the wrong place?

Furthermore Amazon are at a loss( at least the chat line technical support are) to explain to me why I am still getting an on screen alert for two stage authentification when it's not enabled.

Reply

Answer 4

Sep 10, 2020 6:05 AM in response to Foxy Jukebox

It’s not on the Apple App Store. I rarely download directly from developers and/vendors.

I downloaded the App directly from Amazon and when installing was given a notice from Amazon that I would be receiving a text to my phone (verified with the last 2 digits of the number). I verified the number was mine and Amazon texted my phone immediately with a link to click to verify the device. I clicked the link on the phone and was taken to a webpage with a button to click verifying the device is mine.

The verification is evidently part of the apps install process and not the usual 2 step account verification. I do not have 2 step verification on my Amazon account.

It sounds like Amazon is texting the link to the wrong/old number. Try the install process again and verify the contact method.

I hope this helps.

Reply

Answer 5

MKON

Level 1

4 points

Sep 12, 2020 9:15 AM in response to Foxy Jukebox

Having similar problems. Suddenly, Amazon Music app stopped working. Was working fine until yesterday. I uninstalled and when I went back on Apple App Store the app is no longer available. What is going on? Is it suddenly not supported by Apple anymore?

Reply

Answer 6

Sep 9, 2020 6:37 AM in response to Foxy Jukebox

What App is it? I don’t see an Amazon Music App for Mac OS or OSX.

Reply

Answer 7

Foxy Jukebox Author

Level 1

19 points

Sep 10, 2020 9:02 AM in response to Jeff Donald

Very useful info....thankyou

Reply

Answer 8

Sep 10, 2020 9:25 AM in response to Foxy Jukebox

You’re welcome. Please keep us posted as to how it works out. It could help others.

Reply

Answer 9

Sep 11, 2020 3:38 AM in response to Foxy Jukebox

Thanks for the reply and I’m glad you got the app installed and it’s working.

Reply

Answer 10

Foxy Jukebox Author

Level 1

19 points

Sep 11, 2020 12:49 AM in response to Jeff Donald

Well I never-it turns out that the Amazon SMS alert was blocked on my iPhone 6s.....once enabled I acknowledged the Amazon SMS and the app opened.

Lesson learned-there are many reasons why Amazon might want to make official contact with their customers--would the Amazon chat line plse use common sense and not assume that all and every contact from Amazon to their customers is not necessarily to do with two way authentification.

Thanks for everyones help

Reply

Answer 11

Foxy Jukebox Author

Level 1

19 points

Sep 13, 2020 2:23 AM in response to Jeff Donald

Jeff is right-I have(use) a number of apps on my Mac which are not included on the Mac app store. As long as they are "safe" I don't care whether they're available from the official app store or not. What I do find interesting/irritating is that some -like Amazon Music for Mac- is unavailable on the Mac store -but an IOS version is.

Reply

Answer 12

Foxy Jukebox Author

Level 1

19 points

Sep 10, 2020 1:03 AM in response to Jeff Donald

Its certainly available and downloadable-google "Download Amazon Music for Mac".....?

Reply

Amazon Music app for Mac-access issue

Similar questions