Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

When service centre replace a motherboard is it new or refurbished?

I bought a MacBook Pro 2020 and after 1 month it stopped working so I took it to a Apple authorised service centre and they are saying the motherboard needs to be replaced so the motherboard that will get replaced will be new or refurbished?

MacBook Pro 13″, macOS 10.15

Posted on Sep 7, 2020 9:16 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 7, 2020 9:53 AM

Parts used for repairs may be new or remanufactured, at Apple's option. Apple guarantees that they meet the same high quality standards as new.


Some parts may not meet the Commerce standards for "new" e.g., may have been installed in a different machine at some point.


This is stated explicitly in their warranty and service agreements. You also relinquish any right to keep the old parts.

6 replies
Question marked as Top-ranking reply

Sep 7, 2020 9:53 AM in response to AaronVarghese

Parts used for repairs may be new or remanufactured, at Apple's option. Apple guarantees that they meet the same high quality standards as new.


Some parts may not meet the Commerce standards for "new" e.g., may have been installed in a different machine at some point.


This is stated explicitly in their warranty and service agreements. You also relinquish any right to keep the old parts.

When service centre replace a motherboard is it new or refurbished?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.