Apple Wallet Hardware Failure

Question

Level 1

8 points

Apple Wallet Hardware Failure

I just signed up for the Apple Card, but am unable to access it in the Apple Wallet. While Apple Cash does show up, it is labeled "unavailable."

After contacting Apple Support, they claimed it is due a hardware failure related to the NFC sensor. And since my AppleCare+ has expired, they said my only option is to replace the phone (out of pocket). This is a huge bummer, especially since I can't use the Apple Card that I just signed up for!

After searching around, this appears to be a known issue at Apple for all iPhone X models manufactured prior to April 2018. Unfortunately, Apple has yet to recognize this publicly and consequently does not cover this issue under any of their service plans / recalls.

Apple, come on. You aggressively market your new credit card, but won't even acknowledge a hardware defect that prevents the customer from using it? Well, thanks for the hit to my credit score...

Posted on Sep 7, 2020 3:56 PM

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Answer 1

StanleyG.

Level 4

2,941 points

Sep 7, 2020 4:03 PM in response to wqerqerqwer

You are not in direct communication with Apple, we are all end users like you.

For direct support - Contact Support

For feedback - https://www.apple.com/feedback/iphone.html

Other contacts - https://www.apple.com/contact/

Ehhhh, imo, there are like nearly 200 million iPhone sold each year. The odds are likely that at least some of them (very small percentage) come with the same issue. Yes, you are right. Some others have experienced this before.

The Generic response to this issue

"Thanks for asking the Apple Support Communities for help with your cards and Apple Pay.

I recommend trying these steps:

1. Remove the cards. Manage the cards that you use with Apple Pay - Apple Support

2. Restart your device: Restart your iPhone, iPad, or iPod touch - Apple Support

3. Re-add your cards using the first article provided.

4. Verify you are completeing the steps for Apple Pay as per this help article: Using Apple Pay in stores, within apps, and on the web - Apple Support

If these do not help, please let us know more about the issue."

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Answer 2

askbarnabas

Level 10

104,230 points

Sep 7, 2020 4:41 PM in response to wqerqerqwer

Here is the place to bring something to Apple's attention - Product Feedback - Apple. I have an iPhone X and I do not have NFC issues. Its possible you can sign out of your Apple ID and back in to resolve the "unavailable" issue. Did they actually run a diagnostics on the device or just assume that was what it was?

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Answer 3

wqerqerqwer Author

Level 1

8 points

Sep 7, 2020 4:44 PM in response to askbarnabas

Thank you for the link - I will submit the issue there. And yes Apple Support ran diagnostics and confirmed the NFC sensor failed. And yes, I have signed out and back in, but unfortunately to no avail.

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