IMEI shows invalid

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Level 1

8 points

IMEI shows invalid

I purchased iPhone 6 in 2015 from Pensacola Apple store . Now need to get the battery replaced . Approached Apple center , and they said IMEI is invalid . Now am stuck . Can you suggest what to do ?

Posted on Sep 7, 2020 9:58 PM

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Answer 1

shivani3008 Author

Level 1

8 points

Sep 8, 2020 9:05 AM in response to Tesserax

Hi

Visited apple store and got below surprising info

The phone was purchased in 2015 , but as per Apple records it was replaced in Feb 2016 . So this phone that I have should actually be in the stock ! As per records a phone was given to me whose IMEI is active !

However , I NEVER got the phone replaced . If it were , why is this phone not with Apple ? Visits to Apple center haven’t been useful and am surprised how can records show a replacement when none was done ! Can you tell whom to contact as this seems deep

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Answer 2

shivani3008 Author

Level 1

8 points

Sep 7, 2020 10:43 PM in response to Tesserax

Thanks but what does cellular provider have to do with IMEI number of the Apple phone . Can you tell what exact question should I have for them ?

So I have an apple phone purchased from Apple store whose battery can’t be replaced coz of invalid IMEI number .

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Answer 3

Tesserax

Level 10

149,015 points

Sep 8, 2020 8:21 AM in response to shivani3008

Although the IMEI is only used for identifying the phone (sort of like a MAC address for phones) and has no permanent or semi-permanent relation to the subscriber, this number is also used by the cellular provider to identify valid devices and therefore can be used for stopping a stolen phone from being accessed.

You mentioned that you purchased this (new) phone from an Apple Store. I suggest you provide the Apple (repair) center with a copy of your sales receipt.

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