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Quicktime Screen Recording crashes

Hi


When I try to record a video of my screen using Quicktime Player the app just keeps crashing. Basically I start the app, i start a recording, the recording starts (i can see the icon on the top right) but after 5 to 10 seconds the screen freezes for few seconds and QT Player crashes with no error message and the recording is not available. I do have a crash report (attached to this post)


It works in Safe Mode.


I'm using a 13" Macbook Pro with Catalina (all updates have been installed)


Process: screencapture [954] Path: /usr/sbin/screencapture Identifier: screencapture Version: 254 Code Type: X86-64 (Native) Parent Process: com.apple.quicktimeplayer.SharedPrefsVendor [946] Responsible: QuickTime Player [940] User ID: 501 Date/Time: 2020-09-08 16:37:53.207 +1000 OS Version: Mac OS X 10.15.6 (19G2021) Report Version: 12 Bridge OS Version: 4.6 (17P6610) Anonymous UUID: 516A45C6-A15D-B89B-3669-EBC90DD7C310 Time Awake Since Boot: 760 seconds System Integrity Protection: enabled Crashed Thread: 5 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: dyld3 mode Assertion failed: (0), function executeVME, file /AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGVA/AppleGVA-76.13/Sources/Interface/Branch/Branch_Encoder/Branch_Encoder1/branch_Encoder1_INTEL.cpp, line 1010. Thread 0:: Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x00007fff708f1dfa mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff708f2170 mach_msg + 60 2 com.apple.CoreFoundation 0x00007fff368deef5 __CFRunLoopServiceMachPort + 247 3 com.apple.CoreFoundation 0x00007fff368dd9c2 __CFRunLoopRun + 1319 4 com.apple.CoreFoundation 0x00007fff368dce3e CFRunLoopRunSpecific + 462 5 com.apple.CoreFoundation 0x00007fff36965489 CFRunLoopRun + 40 6 screencapture 0x000000010f54f9e8 0x10f54d000 + 10728 7 libdyld.dylib 0x00007fff707b0cc9 start + 1 Thread 1:: Dispatch queue: com.apple.videotoolbox.compressionQueue 0 libsystem_kernel.dylib 0x00007fff708f355e __ulock_wait + 10 1 libdispatch.dylib 0x00007fff70757e29 _dlock_wait + 44 2 libdispatch.dylib 0x00007fff707580b7 _dispatch_group_wait_slow + 43 3 com.apple.AppleGVAFramework 0x00007fff4a02bf94 0x7fff4a029000 + 12180 4 com.apple.AppleGVAFramework 0x00007fff4a0b211f 0x7fff4a029000 + 561439 5 com.apple.AppleGVAFramework 0x00007fff4a087ae5 0x7fff4a029000 + 387813 6 com.apple.VideoToolbox 0x00007fff44628250 0x7fff44559000 + 848464 7 com.apple.VideoToolbox 0x00007fff4456a2fb 0x7fff44559000 + 70395 8 libdispatch.dylib 0x00007fff70757658 _dispatch_client_callout + 8 9 libdispatch.dylib 0x00007fff707636ec _dispatch_lane_barrier_sync_invoke_and_complete + 60 10 com.apple.VideoToolbox 0x00007fff4456a0ad VTCompressionSessionCompleteFrames + 200 11 com.apple.CMIOBaseUnits 0x0000000112a6250f 0x1129e7000 + 505103 12 com.apple.CMIOBaseUnits 0x0000000112a65c90 0x1129e7000 + 519312 13 com.apple.CMIOBaseUnits 0x0000000112a690f3 0x1129e7000 + 532723 14 com.apple.CMIOBaseUnits 0x0000000112a68a71 0x1129e7000 + 531057 15 com.apple.CMIOBaseUnits 0x0000000112a938ba 0x1129e7000 + 706746 16 libdispatch.dylib 0x00007fff707566c4 _dispatch_call_block_and_release + 12 17 libdispatch.dylib 0x00007fff70757658 _dispatch_client_callout + 8 18 libdispatch.dylib 0x00007fff7075cc44 _dispatch_lane_serial_drain + 597 19 libdispatch.dylib 0x00007fff7075d5d6 _dispatch_lane_invoke + 363 20 libdispatch.dylib 0x00007fff70766c09 _dispatch_workloop_worker_thread + 596 21 libsystem_pthread.dylib 0x00007fff709b1a3d _pthread_wqthread + 290 22 libsystem_pthread.dylib 0x00007fff709b0b77 start_wqthread + 15 Thread 2:: AMCP Logging Spool 0 libsystem_kernel.dylib 0x00007fff708f1e36 semaphore_wait_trap + 10 1 com.apple.audio.caulk 0x00007fff6a384b16 caulk::mach::semaphore::wait() + 16 2 com.apple.audio.caulk 0x00007fff6a3849b2 caulk::semaphore::timed_wait(double) + 106 3 com.apple.audio.caulk 0x00007fff6a3847c4 caulk::concurrent::details::worker_thread::run() + 30 4 com.apple.audio.caulk 0x00007fff6a3841e4 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*> > >(void*) + 45 5 libsystem_pthread.dylib 0x00007fff709b5109 _pthread_start + 148 6 libsystem_pthread.dylib 0x00007fff709b0b8b thread_start + 15 Thread 3: 0 libsystem_kernel.dylib 0x00007fff708f1e36 semaphore_wait_trap + 10 1 com.apple.audio.caulk 0x00007fff6a384b16 caulk::mach::semaphore::wait() + 16 2 com.apple.audio.caulk 0x00007fff6a3849b2 caulk::semaphore::timed_wait(double) + 106 3 com.apple.audio.caulk 0x00007fff6a3847c4 caulk::concurrent::details::worker_thread::run() + 30 4 com.apple.audio.caulk 0x00007fff6a3841e4 void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*> > >(void*) + 45 5 libsystem_pthread.dylib 0x00007fff709b5109 _pthread_start + 148 6 libsystem_pthread.dylib 0x00007fff709b0b8b thread_start + 15 Thread 4:: Dispatch queue: com.apple.root.user-initiated-qos 0 libsystem_kernel.dylib 0x00007fff708f1dfa mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff708f2170 mach_msg + 60 2 com.apple.SkyLight 0x00007fff65b2d38b SLSGetCursorScale + 174 3 com.apple.CMIOUnits 0x0000000112944b8e 0x11290b000 + 236430 4 com.apple.CMIOUnits 0x000000011294169a 0x11290b000 + 222874 5 libdispatch.dylib 0x00007fff70757658 _dispatch_client_callout + 8 6 libdispatch.dylib 0x00007fff70759818 _dispatch_continuation_pop + 414 7 libdispatch.dylib 0x00007fff707694be _dispatch_source_invoke + 2084 8 libdispatch.dylib 0x00007fff70765957 _dispatch_root_queue_drain + 326 9 libdispatch.dylib 0x00007fff70766097 _dispatch_worker_thread2 + 92 10 libsystem_pthread.dylib 0x00007fff709b19f7 _pthread_wqthread + 220 11 libsystem_pthread.dylib 0x00007fff709b0b77 start_wqthread + 15 Thread 5 Crashed: 0 libsystem_kernel.dylib 0x00007fff708f833a __pthread_kill + 10 1 libsystem_pthread.dylib 0x00007fff709b4e60 pthread_kill + 430 2 libsystem_c.dylib 0x00007fff7087f808 abort + 120 3 libsystem_c.dylib 0x00007fff7087eac6 __assert_rtn + 314 4 com.apple.AppleGVAFramework 0x00007fff4a0ec0cc 0x7fff4a029000 + 798924 5 com.apple.AppleGVAFramework 0x00007fff4a02ccb1 0x7fff4a029000 + 15537 6 com.apple.AppleGVAFramework 0x00007fff4a02bcfd 0x7fff4a029000 + 11517 7 com.apple.AppleGVAFramework 0x00007fff4a02bf14 0x7fff4a029000 + 12052 8 libdispatch.dylib 0x00007fff707566c4 _dispatch_call_block_and_release + 12 9 libdispatch.dylib 0x00007fff70757658 _dispatch_client_callout + 8 10 libdispatch.dylib 0x00007fff7075cd7e _dispatch_lane_serial_drain + 911 11 libdispatch.dylib 0x00007fff7075d5d6 _dispatch_lane_invoke + 363 12 libdispatch.dylib 0x00007fff70766c09 _dispatch_workloop_worker_thread + 596 13 libsystem_pthread.dylib 0x00007fff709b1a3d _pthread_wqthread + 290 14 libsystem_pthread.dylib 0x00007fff709b0b77 start_wqthread + 15 Thread 6: 0 libsystem_kernel.dylib 0x00007fff708f4756 __semwait_signal + 10 1 libsystem_c.dylib 0x00007fff70877eea nanosleep + 196 2 libsystem_c.dylib 0x00007fff70877de4 usleep + 53 3 com.apple.CoreMediaIO 0x00007fff37b7fb03 CMIOGraph::OneOrMoreInputUnitsAreReadyToBePulled(bool&) + 635 4 com.apple.CoreMediaIO 0x00007fff37b80565 CMIOGraph::DoWork(unsigned int) + 413 5 com.apple.CoreMediaIO 0x00007fff37b82da7 CMIO::Thread::QueuedTWorkThread<unsigned int>::DoWork() + 123 6 com.apple.CoreMediaIO 0x00007fff37b8a458 CMIO::Thread::SignaledThread::ThreadLoop() + 144 7 com.apple.CoreMediaIO 0x00007fff37b8a3b3 CMIO::Thread::SignaledThread::WorkQueuedThreadCallback(void*) + 53 8 com.apple.CoreMedia 0x00007fff37a9a5c3 figThreadMain + 276 9 libsystem_pthread.dylib 0x00007fff709b5109 _pthread_start + 148 10 libsystem_pthread.dylib 0x00007fff709b0b8b thread_start + 15 Thread 7: 0 libsystem_kernel.dylib 0x00007fff708f1dfa mach_msg_trap + 10 1 libsystem_kernel.dylib 0x00007fff708f2170 mach_msg + 60 2 com.apple.CoreFoundation 0x00007fff368deef5 __CFRunLoopServiceMachPort + 247 3 com.apple.CoreFoundation 0x00007fff368dd9c2 __CFRunLoopRun + 1319 4 com.apple.CoreFoundation 0x00007fff368dce3e CFRunLoopRunSpecific + 462 5 com.apple.CoreFoundation 0x00007fff36965489 CFRunLoopRun + 40 6 com.apple.CMIOUnits 0x00000001129457cd 0x11290b000 + 239565 7 com.apple.CMIOUnits 0x0000000112940fa4 0x11290b000 + 221092 8 com.apple.CoreMedia 0x00007fff37a9a5c3 figThreadMain + 276 9 libsystem_pthread.dylib 0x00007fff709b5109 _pthread_start + 148 10 libsystem_pthread.dylib 0x00007fff709b0b8b thread_start + 15 Thread 8: 0 libsystem_kernel.dylib 0x00007fff708f4882 __psynch_cvwait + 10 1 libsystem_pthread.dylib 0x00007fff709b5425 _pthread_cond_wait + 698 2 com.apple.CoreMedia 0x00007fff37a9bb37 WaitOnCondition + 11 3 com.apple.CoreMedia 0x00007fff37a85211 FigSemaphoreWaitRelative + 145 4 com.apple.CMIOUnits 0x00000001129464ef 0x11290b000 + 242927 5 com.apple.CMIOUnits 0x0000000112940fb6 0x11290b000 + 221110 6 com.apple.CoreMedia 0x00007fff37a9a5c3 figThreadMain + 276 7 libsystem_pthread.dylib 0x00007fff709b5109 _pthread_start + 148 8 libsystem_pthread.dylib 0x00007fff709b0b8b thread_start + 15 Thread 9: 0 libsystem_pthread.dylib 0x00007fff709b0b68 start_wqthread + 0 Thread 5 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000700005a4a000 rcx: 0x0000700005a49798 rdx: 0x0000000000000000 rdi: 0x000000000000b503 rsi: 0x0000000000000006 rbp: 0x0000700005a497c0 rsp: 0x0000700005a49798 r8: 0x00000000000003f2 r9: 0xcccccccccccccccd r10: 0x0000700005a4a000 r11: 0x0000000000000246 r12: 0x000000000000b503 r13: 0x000000011f78c000 r14: 0x0000000000000006 r15: 0x0000000000000016 rip: 0x00007fff708f833a rfl: 0x0000000000000246 cr2: 0x000000011f78c000 Logical CPU: 0 Error Code: 0x02000148 Trap Number: 133 Binary Images: 0x10f54d000 - 0x10f5d5ff7 screencapture (254) <95E21F69-E06D-34AA-B358-0F1D76CE4CDA> /usr/sbin/screencapture 0x10f6ef000 - 0x10f6f3fff com.apple.audio.AppleGFXHDAHALPlugIn (100.1.429 - 100.1.429) <632A2806-0FFA-34B8-BE35-64F6635F23FC> /System/Library/Extensions/AppleGFXHDA.kext/Contents/PlugIns/AppleGFXHDAHALPlugIn.bundle/Contents/MacOS/AppleGFXHDAHALPlugIn 0x11290b000 - 0x1129c6ff7 com.apple.CMIOUnits (1000.0 - 5125.6) <D4A1043D-BB0E-3B89-8E61-74252C2D109F> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/CMIOUnits.bundle/Contents/MacOS/CMIOUnits 0x1129e7000 - 0x112b13fff com.apple.CMIOBaseUnits (1000.0 - 5125.6) <B685062C-F5C8-3500-885A-D3F401073D7E> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/BaseUnits/CMIOBaseUnits.bundle/Contents/MacOS/CMIOBaseUnits 0x112b56000 - 0x112be7f47 dyld (750.6) <F9D4DEDC-8296-3E3F-B517-9C8B89A4C094> /usr/lib/dyld 0x11305e000 - 0x1130a0ff7 com.apple.cmio.DAL.VDC-4 (810.0 - 248.40.1) <A9C6453A-78AD-3411-8FF0-6DF50B2D842A> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/VDC.plugin/Contents/MacOS/VDC 0x11829a000 - 0x11829bfff com.apple.driver.AppleIntelICLLPGraphicsVAME (14.7.8 - 14.0.7) <31D4EE7E-436C-35EA-A7CC-332EDFFFB0CD> /System/Library/Extensions/AppleIntelICLLPGraphicsVAME.bundle/Contents/MacOS/AppleIntelICLLPGraphicsVAME 0x1182cd000 - 0x118ab0fff com.apple.AppleIntelICLGraphicsVADriver (14.7.8 - 14.0.7) <FDC41EBD-EF4D-363F-AACB-680B6FA17C00> /System/Library/Extensions/AppleIntelICLGraphicsVADriver.bundle/Contents/MacOS/AppleIntelICLGraphicsVADriver 0x7fff2cd9e000 - 0x7fff2ddb1fff com.apple.driver.AppleIntelICLGraphicsGLDriver (14.7.8 - 14.0.7) <5805C12E-5528-37B7-B701-B3FBDB845678> /System/Library/Extensions/AppleIntelICLGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelICLGraphicsGLDriver 0x7fff2ddb2000 - 0x7fff2e252ff2 com.apple.driver.AppleIntelICLGraphicsMTLDriver (14.7.8 - 14.0.7) <3F09A39D-20DC-39C7-89DA-32DCDF6ACB53> /System/Library/Extensions/AppleIntelICLGraphicsMTLDriver.bundle/Contents/MacOS/AppleIntelICLGraphicsMTLDriver 0x7fff320fa000 - 0x7fff322f5ff8 com.apple.avfoundation (2.0 - 1855.3) <0837D912-3783-35D6-A94A-E474E18600CF> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation 0x7fff322f6000 - 0x7fff323c2ffe com.apple.audio.AVFAudio (1.0 - 415.75) <CAC3CA5F-FCF6-37EB-8F1A-090340E2C38E> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio 0x7fff324e2000 - 0x7fff324e2fff com.apple.Accelerate (1.11 - Accelerate 1.11) <4F9977AE-DBDB-3A16-A536-AC1F9938DCDD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x7fff324e3000 - 0x7fff324f9fef libCGInterfaces.dylib (524.2.1) <8FD09D09-BB19-36C5-ADE9-4F22DA235AEE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib 0x7fff324fa000 - 0x7fff32b50fff com.apple.vImage (8.1 - 524.2.1) <EA6F5FF2-7A1B-35D5-A5A3-D2B3386ECB75> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage 0x7fff32b51000 - 0x7fff32db8ff7 libBLAS.dylib (1303.60.1) <C6C2D42F-7456-3DBF-8BE2-9AA06EFC78FD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x7fff32db9000 - 0x7fff3328cfef libBNNS.dylib (144.100.2) <99C61C48-B14C-3DA6-8C31-6BF72DA0A3A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib 0x7fff3328d000 - 0x7fff33628fff libLAPACK.dylib (1303.60.1) <5E3E3867-50C3-3E6A-9A2E-007CE77A4641> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib 0x7fff33629000 - 0x7fff3363efec libLinearAlgebra.dylib (1303.60.1) <3D433800-0099-33E0-8C81-15F83247B2C9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib 0x7fff3363f000 - 0x7fff33644ff3 libQuadrature.dylib (7) <371F36A7-B12F-363E-8955-F24F7C2048F6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib 0x7fff33645000 - 0x7fff336b5fff libSparse.dylib (103) <B8A10D0C-4577-343D-B310-A3E81265D107> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib 0x7fff336b6000 - 0x7fff336c8fef libSparseBLAS.dylib (1303.60.1) <B147FEF6-A0DB-3830-BF06-45BEC58DB576> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib 0x7fff336c9000 - 0x7fff338a0fd7 libvDSP.dylib (735.140.1) <D63DC0A5-B8B4-3562-A574-E73BC3B57407> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib 0x7fff338a1000 - 0x7fff33963fef libvMisc.dylib (735.140.1) <3601FDE3-B142-398D-987D-8151A51F0A96> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x7fff33964000 - 0x7fff33964fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <F6C5613D-2284-342B-9160-9731F78B4DE5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib 0x7fff33965000 - 0x7fff339c4ff0 com.apple.Accounts (113 - 113) <E2438070-30AB-3B89-AE63-1E485B92D108> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts 0x7fff3491e000 - 0x7fff3491efff com.apple.ApplicationServices (48 - 50) <D4320505-6458-38FD-81F0-406F2F0A4039> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices 0x7fff3491f000 - 0x7fff3498afff com.apple.ApplicationServices.ATS (377 - 493.0.4.1) <87EA5DE1-506A-39FD-88BE-D8A3416C9012> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS 0x7fff34a23000 - 0x7fff34a61ff0 libFontRegistry.dylib (274.0.5.1) <F3461C05-0370-359B-9F03-5C1C1F7763EC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib 0x7fff34abc000 - 0x7fff34aebfff com.apple.ATSUI (1.0 - 1) <5F513967-DDD7-3F22-AD14-8A38ABD9F2D0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATSUI.framework/Versions/A/ATSUI 0x7fff34aec000 - 0x7fff34af0ffb com.apple.ColorSyncLegacy (4.13.0 - 1) <72EE68DB-F069-37F5-AA2A-40D5FCF139F4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy 0x7fff34b8a000 - 0x7fff34be1ffa com.apple.HIServices (1.22 - 676) <14DF4D42-E24D-3EBD-9A9D-93124D8D6AA1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x7fff34be2000 - 0x7fff34bf0fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <01B8B6B3-E2C3-3607-B34A-8283A7E0E924> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis 0x7fff34bf1000 - 0x7fff34c36ffa com.apple.print.framework.PrintCore (15.4 - 516.2) <437BCF12-48D2-3770-8BC9-567718FB1BCA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore 0x7fff34c37000 - 0x7fff34c41ff7 com.apple.QD (4.0 - 413) <27A36D07-B5E9-32E6-87B6-3127F260F48D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD 0x7fff34c42000 - 0x7fff34c4fffc com.apple.speech.synthesis.framework (9.0.24 - 9.0.24) <75344F8F-32CA-3558-B4E6-F56D498250E4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis 0x7fff34c50000 - 0x7fff34d31ffa com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <8CFA0620-5E43-3C4D-A75B-981C0961C2DE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox 0x7fff34d33000 - 0x7fff34d33fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <C8F9CC56-F7CF-3E77-B6FC-BD8E1D19FA92> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x7fff350ca000 - 0x7fff35459ffa com.apple.CFNetwork (1128.0.1 - 1128.0.1) <07F9CA9C-B954-3EA0-A710-3122BFF9F057> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x7fff354d5000 - 0x7fff354d5fff com.apple.Carbon (160 - 162) <FB72FB7D-5985-3D9C-82DB-A729FCA1249A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon 0x7fff354d6000 - 0x7fff354d9ff3 com.apple.CommonPanels (1.2.6 - 101) <9F6E13D9-374B-386F-8E15-FDD6CE967859> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels 0x7fff354da000 - 0x7fff357ceff3 com.apple.HIToolbox (2.1.1 - 994.6) <EAF2DAC3-66B1-30BF-AF10-72DDA90D1044> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox 0x7fff357cf000 - 0x7fff357d2ff3 com.apple.help (1.3.8 - 71) <36483951-6F3E-3F7E-8A5B-191C2357EF17> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x7fff357d3000 - 0x7fff357d8ff7 com.apple.ImageCapture 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0x7fff707db000 - 0x7fff707dbff7 liblaunch.dylib (1738.140.1) <AFBCBDD3-0B55-3ECD-8E04-A73A3A57356B> /usr/lib/system/liblaunch.dylib 0x7fff707dc000 - 0x7fff707e1ff7 libmacho.dylib (959.0.1) <AA613A9C-961A-3B67-B696-4622FA59FC4E> /usr/lib/system/libmacho.dylib 0x7fff707e2000 - 0x7fff707e4ff3 libquarantine.dylib (110.40.3) <F234E51D-FD0B-3EE4-B679-AE3EE9C536C3> /usr/lib/system/libquarantine.dylib 0x7fff707e5000 - 0x7fff707e6ff7 libremovefile.dylib (48) <7C7EFC79-BD24-33EF-B073-06AED234593E> /usr/lib/system/libremovefile.dylib 0x7fff707e7000 - 0x7fff707feff3 libsystem_asl.dylib (377.60.2) <1563EE02-0657-3B78-99BE-A947C24122EF> /usr/lib/system/libsystem_asl.dylib 0x7fff707ff000 - 0x7fff707ffff7 libsystem_blocks.dylib (74) <0D53847E-AF5F-3ACF-B51F-A15DEA4DEC58> /usr/lib/system/libsystem_blocks.dylib 0x7fff70800000 - 0x7fff70887fff libsystem_c.dylib (1353.100.2) <BBDED5E6-A646-3EED-B33A-91E4331EA063> /usr/lib/system/libsystem_c.dylib 0x7fff70888000 - 0x7fff7088bffb libsystem_configuration.dylib (1061.141.1) <0EE84C33-64FD-372B-974A-AF7A136F2068> /usr/lib/system/libsystem_configuration.dylib 0x7fff7088c000 - 0x7fff7088ffff libsystem_coreservices.dylib (114) <A199156E-058D-3ABB-BCE9-4B9F20DCED0F> /usr/lib/system/libsystem_coreservices.dylib 0x7fff70890000 - 0x7fff70898fff libsystem_darwin.dylib (1353.100.2) <5B12B5DB-3F30-37C1-8ECC-49A66B1F2864> /usr/lib/system/libsystem_darwin.dylib 0x7fff70899000 - 0x7fff708a0fff libsystem_dnssd.dylib (1096.100.3) <EBB4C2C2-E031-3094-B40A-E67BF261D295> /usr/lib/system/libsystem_dnssd.dylib 0x7fff708a1000 - 0x7fff708a2ffb libsystem_featureflags.dylib (17) <29FD922A-EC2C-3F25-BCCC-B58D716E60EC> /usr/lib/system/libsystem_featureflags.dylib 0x7fff708a3000 - 0x7fff708f0ff7 libsystem_info.dylib (538) <8A321605-5480-330B-AF9E-64E65DE61747> /usr/lib/system/libsystem_info.dylib 0x7fff708f1000 - 0x7fff7091dff7 libsystem_kernel.dylib (6153.141.1) <2B6311E6-6240-3EF7-8C87-475B66F7452C> /usr/lib/system/libsystem_kernel.dylib 0x7fff7091e000 - 0x7fff70965fff libsystem_m.dylib (3178) <00F331F1-0D09-39B3-8736-1FE90E64E903> /usr/lib/system/libsystem_m.dylib 0x7fff70966000 - 0x7fff7098dfff libsystem_malloc.dylib (283.100.6) <8549294E-4C53-36EB-99F3-584A7393D8D5> /usr/lib/system/libsystem_malloc.dylib 0x7fff7098e000 - 0x7fff7099bffb libsystem_networkextension.dylib (1095.140.2) <F06C65C5-2CBE-313C-96E1-A09240F9FE57> /usr/lib/system/libsystem_networkextension.dylib 0x7fff7099c000 - 0x7fff709a5ff7 libsystem_notify.dylib (241.100.2) <FA22F928-D91B-3AA5-96BB-3186AC0FB264> /usr/lib/system/libsystem_notify.dylib 0x7fff709a6000 - 0x7fff709aefef libsystem_platform.dylib (220.100.1) <009A7C1F-313A-318E-B9F2-30F4C06FEA5C> /usr/lib/system/libsystem_platform.dylib 0x7fff709af000 - 0x7fff709b9fff libsystem_pthread.dylib (416.100.3) <62CB1A98-0B8F-31E7-A02B-A1139927F61D> /usr/lib/system/libsystem_pthread.dylib 0x7fff709ba000 - 0x7fff709beff3 libsystem_sandbox.dylib (1217.141.1) <6DE13684-5A67-3009-A53A-C9086CF241C3> /usr/lib/system/libsystem_sandbox.dylib 0x7fff709bf000 - 0x7fff709c1fff libsystem_secinit.dylib (62.100.2) <F80872AA-E1FD-3D7E-8729-467656EC6561> /usr/lib/system/libsystem_secinit.dylib 0x7fff709c2000 - 0x7fff709c9ffb libsystem_symptoms.dylib (1238.120.1) <5820A2AF-CE72-3AB3-ABCC-273A3419FB55> /usr/lib/system/libsystem_symptoms.dylib 0x7fff709ca000 - 0x7fff709e0ff2 libsystem_trace.dylib (1147.120) <04B47629-847B-3D74-8ABE-C05EF9DEEFE4> /usr/lib/system/libsystem_trace.dylib 0x7fff709e2000 - 0x7fff709e7ff7 libunwind.dylib (35.4) <42B7B509-BAFE-365B-893A-72414C92F5BF> /usr/lib/system/libunwind.dylib 0x7fff709e8000 - 0x7fff70a1dffe libxpc.dylib (1738.140.1) <3E243A41-030F-38E3-9FD2-7B38C66C35B1> /usr/lib/system/libxpc.dylib External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 8 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 52672 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=601.6M resident=0K(0%) swapped_out_or_unallocated=601.6M(100%) Writable regions: Total=916.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=916.2M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 128K 1 Activity Tracing 256K 1 CoreGraphics 8K 1 Dispatch continuations 16.0M 1 Kernel Alloc Once 8K 1 MALLOC 176.3M 37 MALLOC guard page 24K 5 MALLOC_LARGE (reserved) 56.2M 1 reserved VM address space (unallocated) MALLOC_MEDIUM (reserved) 592.0M 5 reserved VM address space (unallocated) STACK GUARD 56.0M 10 Stack 12.6M 10 VM_ALLOCATE 62.6M 284 _TEXT 20K 1 __DATA 24.3M 316 __DATA_CONST 431K 28 __FONT_DATA 4K 1 __GLSLBUILTINS 5176K 1 __LINKEDIT 389.4M 10 __OBJC_RO 32.3M 1 __OBJC_RW 1908K 2 __TEXT 212.2M 312 __UNICODE 564K 1 mapped file 33.6M 6 shared memory 632K 13 =========== ======= ======= TOTAL 1.6G 1049 TOTAL, minus reserved VM space 1.0G 1049


MacBook Pro 13″, macOS 10.15

Posted on Sep 8, 2020 12:28 AM

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Sep 28, 2020 8:26 AM in response to Cyrillou

Process: photolibraryd [1899] Path: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd Identifier: photolibraryd Version: 161.0.120 Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: photolibraryd [1899] User ID: 501 Date/Time: 2020-09-28 10:08:32.891 -0500 OS Version: Mac OS X 10.15.7 (19H2) Report Version: 12 Bridge OS Version: 4.6 (17P6610) Anonymous UUID: 9D1ECD06-FB61-A3AE-3372-10FC3304C4B3 Sleep/Wake UUID: E6E4E40F-D833-4DB4-99CD-337884773B00 Time Awake Since Boot: 1400 seconds Time Since Wake: 720 seconds System Integrity Protection: enabled Crashed Thread: 5 Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY ... snip ...

I was just about to contact Apple Support to return laptop. I am having crashes daily. I am going to try to delete all my photos. I had moved all my photos to my other macbook (2018) and it ran through all of the photos without a crash. So I'm unsure if its a bug or a bad hardware issue. I am within my 30 day return.

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Sep 8, 2020 12:31 AM in response to Cyrillou

The fact that it works in Safe Mode strongly suggests that something you have running is conflicting. In order for us to help find out what ig may be, please run Etrecheck and post its full report here. Use the additional text button below the message and paste the report into the text box.

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Sep 8, 2020 12:54 AM in response to Luis Sequeira1

Hi Luis


Thanks for your prompt answer. Please find the full report attached to this post


EtreCheck version: 5.6 (5212) Report generated: 2020-09-08 17:53:06 Download EtreCheck from https://etrecheck.com Runtime: 1:34 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Apps are crashing Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro16,2 2.30 GHz Quad-Core Intel Core i7 (i7-1068NG7) CPU: 4-core 32 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 16 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 16 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 8 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB DELL U2719DC 2560 x 1440 DELL U2719DC 2560 x 1440 Drives: disk0 - APPLE SSD AP1024N 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 1.00 TB disk1 [APFS Virtual drive] 1.00 TB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.24 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 167.22 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1.00 TB (Shared - 11.24 GB used, 821.98 GB available, 819.88 GB free) APFS Mount point: / Encrypted Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 1.00 TB (Shared - 167.22 GB used, 821.98 GB available, 819.88 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 1.00 TB (Shared - 1.07 GB used, 819.88 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.6 (19G2021) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 69 Notifications: Slack.app 15 notifications EtreCheck.app one notification Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Launchd: /Library/LaunchDaemons/aviatrix.vpn.client.rp.plist Executable: /Applications/Aviatrix VPN Client.app/Contents/Resources/launch_mac.sh Details: Domain name invalid - possibly adware Plugin: /Library/Audio/Plug-Ins/HAL/InstantOn.driver Apps: 5 System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 176 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 172 Apple tasks [Running] 130 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-21) [Running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2019-09-18) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-08-12) Launch Daemons: [Running] aviatrix.vpn.client.rp.plist (? d153b001 - installed 2020-05-14) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Running] com.docker.vmnetd.plist (Docker Inc - installed 2020-07-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-08-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-08-05) [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2020-03-28) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-22) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-22) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2020-06-16) Application /Applications/Backup and Sync.app [Not Loaded] Bitwarden Login Helper (App Store - installed 2020-08-05) Modern Login Item /Applications/Bitwarden.app/Contents/Library/LoginItems/Bitwarden Login Helper.app [Loaded] DockerHelper (Docker Inc - installed 2020-05-27) Modern Login Item /Applications/Docker.app/Contents/Library/LoginItems/DockerHelper.app [Not Loaded] NordVPNLauncher (App Store - installed 2020-08-24) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] Slack Login Helper (App Store - installed 2020-08-08) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-09-05) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Running] Box Edit (Box, Inc. - installed 2020-06-02) Application ~/Library/Application Support/Box/Box Edit/Box Edit.app [Running] Box Local Com Server (Box, Inc. - installed 2020-06-02) Application ~/Library/Application Support/Box/Box Edit/Box Local Com Server.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: AdobePDFViewer: 20.012.20043 (Adobe Systems, Inc. - installed 2020-08-24) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-08-24) Audio Plug-ins: ACE: 11.1.4 (Rogue Amoeba Software, LLC - installed 2020-09-08) InstantOn: 11.1.4 (? - installed 2020-09-08) Safari Extensions: Bitwarden (App Store - installed 2020-08-05) Box Tools (Box, Inc. - installed 2020-06-02) Webex Meetings (Cisco - installed 2020-08-13) Backup: Time Machine Not Configured! Performance: System Load: 2.25 (1 min ago) 2.46 (5 min ago) 2.40 (15 min ago) Nominal I/O speed: 9.18 MB/s File system: 19.82 seconds Write speed: 2618 MB/s Read speed: 2620 MB/s CPU Usage Snapshot: Type Overall System: 6 % User: 13 % Idle: 81 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 115.15 % (?) EtreCheck 13.34 % (App Store) Slack 7.02 % (App Store) iconservicesagent 4.27 % (Apple) Brave Browser 3.06 % (Brave Software, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 550 MB (App Store) Brave Browser 345 MB (Brave Software, Inc.) Backup and Sync 233 MB (Google, Inc.) Slack 133 MB (App Store) Dock 105 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 356 KB / 3 MB (?) SystemUIServer 0 B / 64 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) UsageTrackingAgent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 8.44 GB Used RAM: 17.45 GB Cached files: 6.11 GB Available RAM: 14.55 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-08-12 Microsoft AutoUpdate (4.26.20081000) 2020-08-12 Microsoft Word (16.40.20081000) 2020-08-12 Microsoft PowerPoint (16.40.20081000) 2020-08-12 Microsoft Excel (16.40.20081000) 2020-08-20 Command Line Tools beta 5 for Xcode (12.0) 2020-08-21 Adobe Acrobat Reader DC (20.012.20041) (20.012.20041) 2020-08-21 ARMDC Agent Installer (1.0.0) 2020-08-21 XProtectPlistConfigData (2129) 2020-08-24 Adobe Acrobat Reader DC (20.012.20043) (20.012.20043) 2020-08-24 NordVPN IKE (5.7.0) 2020-08-29 macOS Catalina 10.15.6 Update 2020-08-29 MRTConfigData (1.66) 2020-08-30 iMovie (10.1.15) 2020-08-31 Fotor Photo Editor (3.5.2) 2020-09-01 DBeaverCE (7.0.0) 2020-09-05 WhatsApp (2.2035.15) 2020-09-08 EtreCheck (5.6) Diagnostics Information (past 7-30 days): End of report




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Oct 27, 2020 5:48 PM in response to Luis Sequeira1

Hi, I have the same issue "quicktime player crashed when screen recording"

here is my etrecheck report.

Page 1 EtreCheck version: 5.6.2 (5220) Report generated: 2020-10-27 17:34:45 Download EtreCheck from https://etrecheck.com Runtime: 1:49 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Apps are crashing Description: Quicktime Screen Recording crashes several times even I restart my Mac and did the First Aid the check which showed nothing wrong on my Mac Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by d efault in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro16,2 2 GHz Quad-Core Intel Core i5 (i5-1038NG7) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 8 GB LPDDR4 3733 BANK 2/ChannelB-DIMM0 - 8 GB LPDDR4 3733 Battery: Health = Normal - Cycle count = 29 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 11.00 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 49.49 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared) disk1s4 - Recovery (APFS) [Recovery] (Shared) disk1s5 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.96 GB (Shared - 11.00 GB used, 437.61 GB free) APFS Mount point: / Encrypted Swingç MacBook Pro 2020-10-27 Page 2 Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 499.96 GB (Shared - 49.49 GB used, 437.61 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s5 - VM [APFS VM] 499.96 GB (Shared - 1.07 GB used, 437.61 GB free) APFS Mount point: /private/var/vm Encrypted Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E2269) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 177 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 181 Apple tasks [Running] 121 Apple tasks Launch Agents: [Loaded] ES.Examplify.plist (ExamSoft Worldwide, Inc. - installed 2020-07-06) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-06) Swingç MacBook Pro 2020-10-27 Page 3 [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-10-13) Launch Daemons: [Running] com.examsoft.ExamplifyService.plist (ExamSoft Worldwide, Inc. - installed 2020-07-06) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-06) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-10-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-06-15) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-06) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-15) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-15) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-06) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] QQ jietu plugin (App Store - installed 2020-08-01) Modern Login Item /Applications/QQ.app/Contents/Library/LoginItems/QQ jietu plugin.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-09-21) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manage r.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2020-09-21) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Rese arch Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2020-09-21) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Rese arch Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Backup: Time Machine Not Configured! One other local snapshot Performance: System Load: 1.33 (1 min ago) 1.79 (5 min ago) 1.71 (15 min ago) Swingç MacBook Pro 2020-10-27 Page 4 Nominal I/O speed: 2.95 MB/s File system: 23.05 seconds Write speed: 2276 MB/s Read speed: 2376 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 40.19 % (?) EtreCheck 36.73 % (App Store) QuickTime Player 11.28 % (Apple) Google Chrome 2.49 % (Google, Inc.) Dock 0.05 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 536 MB (App Store) Google Chrome 214 MB (Google, Inc.) App Store 206 MB (Apple) Dock 201 MB (Apple) â½¹æ æ é è¯ å…¸ 179 MB (App Store) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 80 KB / 3 MB (?) Mail 48 KB / 26 KB (Apple) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 5.77 GB Used RAM: 7.11 GB Cached files: 3.12 GB Available RAM: 8.89 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-10-02 Voice Update - Sin-ji (7.0.2) 2020-10-02 Voice Update - Ting-Ting (7.0.2) 2020-10-02 Voice Update - Yu-Shu (1.3.1) 2020-10-02 Voice Update - Samantha (7.0.2) 2020-10-13 Microsoft AutoUpdate 2020-10-20 XProtectPlistConfigData (2133) 2020-10-20 MRTConfigData (1.68) 2020-10-27 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): Swingç MacBook Pro 2020-10-27 Page 5 Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report

pls let me know how I can fix this issue. Thank you

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Quicktime Screen Recording crashes

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