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What do you do if Apple cannot verify the display as genuine? And what action is required to rectify this problem/situation?

Unable to resolve display issue for iPhone 11

iPhone 11

Posted on Sep 8, 2020 12:10 PM

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Question marked as Top-ranking reply

Posted on Sep 8, 2020 3:20 PM

If the ear piece was replaced, the entire display was replaced. They are a single unit that are glued together. Replace one, replace both. Your screen was replaced by a third party. That prompt is expected because they did not use a genuine part.

4 replies

What do you do if Apple cannot verify the display as genuine? And what action is required to rectify this problem/situation?

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