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Level 1

4 points

Apple ID password

Hello

i received an email advising that my Apple ID password has been changed. I did not do this. I can’t reset it as I don’t know the password..

can you help?

Posted on Sep 8, 2020 6:17 PM

Top-ranking reply

Level 5

5,651 points

Posted on Sep 8, 2020 6:19 PM

Hello,

Due to the urgency of this situation I would strongly suggest following all steps in this guide (If you think your Apple ID has been compromised - Apple Support).
Then I would suggest reading all of this guide to make sure this doesn’t happen again (Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support)

Drake

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