iCloud drive problems iPhone SE

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Clueless2000 Author

Level 1

12 points

iCloud drive problems iPhone SE

I have an iPhone SE which runs on iOS 13.7. and a Macbook Pro which runs on macOS High Sierra 10.13.6. I use the iCloud drive on both devices, mainly so that I can access files on my iPhone when away from home and offline and I have been able to do this without any problems up until a couple of months ago. For the last couple of months I have had to regularly re-download files to the iCloud drive on my iPhone SE. This can be quite time consuming and also problematic if I don't have access to Wifi. Can anyone offer a solution to this problem?

iPhone SE, iOS 13

Posted on Sep 9, 2020 2:35 AM

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Answer 1

Best reply

zinacef

Level 10

88,407 points

Sep 10, 2020 1:30 PM in response to Clueless2000

Clueless2000 wrote:

Thanks for your reply.

If I log into iCloud.com on my Macbook, I can see the files. However if I log into iCloud.com on my iPhone SE, I can't see the files.

You do not need to login to iCloud.com on the iPhone to see the files. You can go to the Files app to see them.

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Answer 2

zinacef

Level 10

88,407 points

Sep 9, 2020 1:13 PM in response to Clueless2000

If you go to iCloud.com are the files visible there? If so, it would appear they are not syncing to your device, correct? Try going to Settings > Name > iCloud > briefly switch off/on iCloud Drive to see if that would jump start it.

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Answer 3

Clueless2000 Author

Level 1

12 points

Sep 10, 2020 12:19 PM in response to zinacef

Thanks for your reply.

If I log into iCloud.com on my Macbook, I can see the files. However if I log into iCloud.com on my iPhone SE, I can't see the files.

As suggested, I switched off/on the iCloud Drive on my phone and then re- downloaded the files to the iCloud Drive in the Files folder. I could access the files off line for approximately 20 hours after this, but they are now not available offline and I will have to re-download the files again to view them. Any further suggestions would be appreciated.

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iCloud drive problems iPhone SE

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