I can not play owned movies

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Level 1

9 points

I can not play owned movies

I could not play purchased movies, even trailers. It shows only black screen then it crashes. Is it a regional problem? My region is Turkey.

Kind regards.

MacBook Air 13″, macOS 10.15

Posted on Sep 9, 2020 1:36 PM

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Answer 1

Top-ranking reply

Vancouver22

Level 8

37,604 points

Sep 9, 2020 1:47 PM in response to GokhanKoc

Check System Status

Visit to see if there are interruptions in service in your country or region.the Apple System Status page

Or force quit the app, restart your MacBook

If you can't stream or watch movies or TV shows from the Apple TV app, iTunes Store, or third-party apps - Apple Support

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Answer 2

GokhanKoc Author

Level 1

9 points

Sep 9, 2020 10:55 PM in response to Vancouver22

Thanks for advice but it did not help. I have tried all known fixes before i wirte down here but nothing changes. I can watch my movies on my other devices, iPhone 7, iPad Air etc. But not on my brand new macbook air. interesting.

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I can not play owned movies

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