I just got a call saying my apple account has suspicious activity on it and press 1 to apreak to an apple rep. I pressed 1 and a lady came on asking for my name and account email address. Was this a legit call?

I just got a call saying my apple account has suspicious activity on it and press 1 to speak to an apple rep. I pressed 1 and a lady came on asking for my name and account email address. Was this a legit call?


iPhone 8, iOS 13

Posted on Sep 9, 2020 2:44 PM

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Question marked as Top-ranking reply

Posted on Sep 9, 2020 2:51 PM

It was not a legitimate call.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

9 replies
Question marked as Top-ranking reply

Sep 9, 2020 2:51 PM in response to Jandyallen

It was not a legitimate call.


Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed. 


Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Sep 25, 2020 7:51 PM in response to iCloudscamcalls

Jandyallen Said:

"I’ve received 20 plus calls in 2 hours where the automation says my iCloud has suspicious activity please press 1 and every call has a different # but all coming from a 408 area code. I only began using Apple products 3 weeks ago"

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Report this to Apple:

Send this screenshot off to Apple. It contains phones numbers, of supposed scams.


Sep 9, 2020 3:30 PM in response to Jandyallen

Jandyallen Said:

"I just got a call saying my apple account has suspicious activity on it and press 1 to speak to an apple rep. I pressed 1 and a lady came on asking for my name and account email address. Was this a legit call?"

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Some Notes:

A. Report this to Apple:

No. That is a scam. Apple will no call you upfront about your account. So, report this to Apple. Take a screenshot of that phone number/message and send it off to Apple.


B. Learn More Here:


C. If you provided any Info:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I just got a call saying my apple account has suspicious activity on it and press 1 to apreak to an apple rep. I pressed 1 and a lady came on asking for my name and account email address. Was this a legit call?

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