Screen Time Issues

YEARS ago, I made my husband make up a screen time password for me, which he promptly forgot. I recently found out that you can reset it, which is great. Except every time I type in my Apple ID in "forgot passcode" to reset it, it takes it as an incorrect passcode and counts it towards incorrect tries. I thought I succeeded in changing it the other day, but now it won't work.

iPhone 7

Posted on Sep 9, 2020 8:50 PM

Similar questions

iPhone Screen time keeps auto resetting I use screen time to set limits on the usage of games and social apps for the kids, but the feature routinely gets reset or disabled. Suspecting the kids hacked it, I have changed the password repeatedly. The new password they have never seen, they have never been near me, and I have not written it down. screen time keeps resetting. I am guessing some iCloud sync fail safe mode is clearing the settings [Re-Titled by Moderator]
36355 92
Screen Time disables itself. Recurring problem Hi everyone. I understand that this is an issue with iOS and a search online has shown this issue occurs across generations of iOS and iPadOS, but I’ve only just started getting this bug since I updated all our devices to iOS/iPadOS 16.2. In the evenings of the last few weeks, the iPads of my children ask for extra time when Screen Time kicks in and I give them an extra 15 minutes before I tuck them in for the night. At that point, all the devices forget the Screen Time settings and my children get the opportunity to watch YouTube through the night. Not a massive issue because I go up to tuck them in anyway, but why is this happening? I’ve checked my iPad as that is where I’ve got the parental controls set up from and it’s showing that Screen Time isn’t enabled whenever this happens. Each time I re set it up with beginning and end times and days of the week and passcodes, but either minutes or days later it will all turn off and be forgotten again. Following advice given to other people on here, I’ve disabled parental controls and turned off all the devices and restarted them, then re set parental controls up again on my iPad ready for the next day. This seems to make the problem go away for a seemingly random number of days, but then it occurred again last night. Bizarrely, when I set up Screen Time again this morning after it disabled itself at some point in the night, it locked all the children’s devices this morning while they were using them. It’s almost as if the devices aren’t seeing the time servers and are glitching maybe? Ive rebooted the internet router, even though we’ve had no issues with the connection with our other devices in the home, but that hasn’t changed the issue with the Apple devices. I really don’t want to have to wipe all the iPads and phones and go through the hassle of setting them all up from scratch if it’s not going to fix this either. Can I roll back to a previous version of iOS/iPadOS? Has anyone had any luck with doing that to get rid of this issue? p.s. I do change the passcode regularly too, so no; the children aren’t disabling the parental controls themselves. Plus the settings are getting wiped from my iPad at the same time too
1413 3

1 reply

SravanKrA

Level 10

433,100 points

Sep 10, 2020 2:42 AM in response to tristinic

If you have forgotten your Screen Time passcode

Use this link to reset your passcode If you forgot your Screen Time passcode - Apple Support

If you are unable to reset Screen Time passcode from the this-> link then, you will need a computer. If you don't have one, borrow from a friend.

Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen Time Issues

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up