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Frustrating experience with apple support with error 4013 while restoring iPhone X

Tried all of the recommended steps (https://support.apple.com/en-us/HT201444) still got error 4013. iPhone X is stuck at recovery mode. Apple support simply told me there is nothing to be done. Did not offer any other help, or to replace it. :-(

iPhone X, iOS 13

Posted on Sep 10, 2020 7:14 AM

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Question marked as Top-ranking reply

Posted on Sep 12, 2020 9:33 AM

OK all we can do ad fellow users is pass on the error codes list; 4013 is USB but a rammed full phone can generate random errors.

And the advice for the stuck on recovery.


Error codes

https://support.apple.com/en-us/HT204770

Stuck on Restore screen

https://support.apple.com/en-gb/HT203122


If they don't help you can only take or send it in for repair


10 replies
Question marked as Top-ranking reply

Sep 12, 2020 9:33 AM in response to bernardo647

OK all we can do ad fellow users is pass on the error codes list; 4013 is USB but a rammed full phone can generate random errors.

And the advice for the stuck on recovery.


Error codes

https://support.apple.com/en-us/HT204770

Stuck on Restore screen

https://support.apple.com/en-gb/HT203122


If they don't help you can only take or send it in for repair


Frustrating experience with apple support with error 4013 while restoring iPhone X

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