Battery not charging. Service recommended.

Question

Level 1

8 points

Battery not charging. Service recommended.

I bought this MacBook Pro 13 inch retina exactly 5 years ago and it was working perfectly fine until now. But, all of a sudden it stopped working, then I plugged in the power adapter and tried to power it on, it started with a chime but took way longer than usual to boot up. On the home screen, it showed battery not charging, service recommended.

I went to  store, after inspecting the Mac for just a minute they told that the battery needs to be replaced and the fare they mentioned is very high. So, I bought a battery with one year warranty and replaced it myself with the help of ifixit document. Everything is fine and the Mac booted up. Now, in the Mac home screen, same problem again, the battery is not charging even after plugging the power adapter for 12 hours continously. The cycle count of the new battery is 0.

I'm unable to understand what the problem is!! The Mac works perfectly fine with the power adapter plugged in and the magsafe light is amber. As soon as I disconnect the power adapter, the Mac stops working and shuts down.

I ran the  diagnostics and the response codes were PPP003 and PPT006.

I tried different things to identify the problem:-

changed the power adapter, it's still the same.
Cleaned the contacts between power adapter and macbook pro, it's still the same.
Reset SMC, it's still the same.
Reset PRAM, it's still the same.

Please help me out!!!

MacBook Pro 13″, macOS 10.15

Posted on Sep 10, 2020 7:17 AM

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Answer 1

Sep 10, 2020 7:55 AM in response to sreyashp

Perhaps. But regardless, you're getting power-related service codes from Apple Diagnostics...and you just did a DIY battery replacement. So either the battery you installed is bad, or something was damaged during the installation.

You've already performed the reasonable troubleshooting steps with no effect. So it seems to me that your options are to try and install another battery yourself (hopefully provided by the original seller at no cost), or take the Mac back to Apple and pay the charge for them to do a proper replacement (and hope that the problem is just the battery, because if you damaged something doing the replacement, or the battery was faulty and that caused other internal components to fail, Apple will almost certainly end up charging you more than just the $199 for the repair). Note that there's no point in putting back the original (failed) battery if you're going to take the Mac to Apple, it will be obvious to an Apple tech that you opened the case and removed the battery, even if you put the original back.

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Answer 2

Sep 10, 2020 7:58 AM in response to sreyashp

Yes, the battery is often replaced as a unit with the keyboard/trackpad because they're glued together (as you well know), and many repair locations don't have the capability to dissolve the glue – that's true here in the US, as well, because many Apple Stores are located in malls, etc., where regulations prevent solvent use.

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Answer 3

Sep 10, 2020 7:29 AM in response to sreyashp

The upshot is that your replacement battery has failed. You can contact the seller and try to get a replacement under their one year warranty, and if they send you another one you can replace it again and hope for the best. iFixit calls the repair 'difficult' so it's possible you did something wrong (your Mac can boot without a battery), but the fact that you're registering a battery with zero cycles suggests it's installed and connected.

I see replacement kits on Amazon for <$50, I suspect you got what you paid for, unfortunately – cheap 3rd party batteries are notoriously unreliable.

Apple charges $199 to replace the battery, and they'll do it right, with a battery that will last for years.

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Answer 4

sreyashp Author

Level 1

8 points

Sep 10, 2020 7:52 AM in response to neuroanatomist

Many thanks for your reply.

By the way,  is charging me around $550 for battery replacement here in India. They said, battery alone couldn't be replaced by the entire keyboard unibody panel has to be replaced.

If there's any problem with the battery, then either Mac wouldn't have recognized it or the battery backup would be less or battery may bulge. But, there's no cases like this here.

I reckon there's some problem with the I/O board as the online posts suggests, what do you think?

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Battery not charging. Service recommended.

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