An Unknown error occurred. When trying to login after the Catalina upgrade last week.

Can't access my Apple ID services because it says I can't get in. Originally thought it was a password issue, but it is much deeper than that. My Mac mini is nearly useless as I can't get the cloud services to work!!!!!!

Posted on Sep 10, 2020 8:05 AM

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unknown error when trying to log into icloud I recently restored my Mac but i am unable to sign into certain icloud services. I have changed the password, i have tried signing out and in again. I have even tried signing in the various apps separately, but i keep getting "an unknown error occurred" message.
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"There was an error connecting to the Apple ID server" Since updating my Macbook Pro 13" (2018, with touchbar) to Big Sur, I have been unable to sign in to any service which requires my Apple ID. I cannot access the Appstore to update or download Apps. I cannot use Mail, I can't even use Maps on my Macbook. Despite this, I have full access to my Apple ID account, as evidenced by posting here (using a browser on my Macbook). On my other Apple device (iPad Air 2), I have full access to all services. This is not an issue with my Apple ID. I have changed the password after the first few failed attempts, but neither the old or new password generated any response. I do not understand what is causing this issue. I also do not know if it is safe to attempt to reset the laptop. I tried to sign out of my Apple ID in system preferences, but this requires me to enter my password to turn off Find My Mac. This request fails each time, with the same error message "There was an error connecting to the Apple ID server"
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Getting error messages in Apple ID under Systems Preferences that says "Update Apple ID Settings" As above, but it then also says below it: "Some account services will not be available until you sign in again". I also also been unable to login in to Music or Apple TV to use these services. This is a new Mac mini M1 chip that I just bought.
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1 reply

mario49

Community Specialist

Sep 11, 2020 9:08 AM in response to steve from new carlisle

Greetings steve from new carlisle,

Thank you for using Apple Support Communities. It seems like you are unable to sign into iCloud. We would recommend you use this article to help troubleshoot the issue.

If you can't connect or sign in to iCloud

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Take care.

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An Unknown error occurred. When trying to login after the Catalina upgrade last week.

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