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tanerine Author

Level 1

8 points

Help please

Hi, my son ‘s XS have a phone # pop up with cancel or call under it. The pop up will not go away. It will not let us shut the phone down. Actually won’t allow him to do anything. Ideas?

iPhone XS

Posted on Sep 10, 2020 8:19 AM

Top-ranking reply

Lawrence Finch

Level 10

212,114 points

Posted on Sep 10, 2020 8:23 AM

You need to force restart the phone

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears

When the phone restarts go to Settings/Safari BEFORE you open Safari and tap Clear History & Website Data. And don’t go to sketchy websites in the future.

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Help please

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