sashafromspringf wrote:
Won't Recognize Display (Both Internal and External)
My Macbook Pro (mid 2014, 15 inch) screen just went black. It was working in the morning, took it out of its case this afternoon and nothing.
The Macbook is running, because I can hear it and the back Apple light displays.
Internal display stays black, and hooking it up to an external device also shows nothing.
I tried the following steps, nothing worked:
- SMC reset
- Force shutdown
- Rebooting countless times (with and without the external monitor plugged in)
I also did the test with the flashlight, no image at all. Totally black.
I did a lot of research online, but I can't find anyone else unable to view on an external monitor.
Sounds like a hardware issue—Your GPU has failed...
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
