Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

scollins7784 Author

Level 1

4 points

I’m locked out of my iTunes acct and I can’t change my payment information. The debit card on file is the correct one, I don’t know what happened?

I can’t change my billing information, even though it’s correct I’m locked out somehow?

iPhone 11, iOS 13

Posted on Sep 12, 2020 2:43 PM

Reply

Best reply

Level 9

51,869 points

Posted on Sep 12, 2020 2:45 PM

see if this helps

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

or

If your Apple ID is locked or disabled - Apple Support

View in context

Similar questions

1 reply

Best reply

Level 9

51,869 points

Sep 12, 2020 2:45 PM in response to scollins7784

see if this helps

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

or

If your Apple ID is locked or disabled - Apple Support

Reply

I’m locked out of my iTunes acct and I can’t change my payment information. The debit card on file is the correct one, I don’t know what happened?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up