hp printer suddenly 'idle'

When it was working, was the printer connected wirelessly or via USB?

If wirelessly, any additional information in a Wireless Network Test Report (the https://support.hp.com/us-en/document/c05851564 link above)?

If there is a problem with a wireless connection, you may want to try a reset and a new setup.

See, for example, the Troubleshooting section in the Reference Guide at http://h10032.www1.hp.com/ctg/Manual/c05666248. See also the User Guide at http://h10032.www1.hp.com/ctg/Manual/c05646631.

tbirdvet Said:

"Not sure what you are trying to say. The printer will always show 'idle' when not in use. If your printer goes offline try rebooting your router."

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Couldn't Edit my Post in Time:

Those are methods to reach out to HP, to see what they have to say for feedback on this not working.

Use this Search Queue on HPSC (HP Support Community): hp LaserJet Pro M15w - Search - HP Support Community

enigma20 Said:

“hp printer suddenly 'idle': [...]Apart of that is HP LaserJet Pro M15w in the Apple listing of AirPrint devices and I switched therefore to Air Print. Still no success.”

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Have a Chat with HP on This:

Go Here: HP - Contact US

What to Chat About:

See if their techs have any feedback on what is going on here. They are the manufacturer, so they may have knowledge of a bug going around or an alternative way of getting this to work (such as through a Virtual Machine as I mentioned above).

>As I mentioned above, your printer is incompatible with Catalina.

Hi,

The HP LaserJet Pro M15w is an AirPrint printer, and as such compatible with macOS.

About AirPrint - Apple Support

Add a printer on Mac - Apple Support

enigma20 Said:

“hp printer suddenly 'idle': [...]I was spending hours trying to deal with this problem[...]”

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Contact HP, for Troubleshooting this Printer:

1. HP Support Forums: www.hp.com/go/supportforum
2. Online Support: htthttp://www8.hp.com/us/en/contact-hp/chat.html
3. HP Online Warranty Check: http://www8.hp.com/us/en/contact-hp/chat.htmlhttp://www8.hp.com/us/en/contact-hp/chat.html
4. HP CHAT Support: http://www8.hp.com/us/en/contact-hp/chat.htmlHP
5. HP Voice Technical Support: (800)474-6836

enigma20 Said:

“hp printer suddenly 'idle': What I am trying to say: till last Wed whenever I hit Print, it worked. That for 2 years, since I've bought the printer. Last Wed it didn't work, even not with a new toner in. Found it declared 'offline', done the RESET. Thereafter it wasn't 'offline' any more, it became 'idle', further not printing. No error message on the screen, neither when offline nor when idle."

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Compatibility is the Culprit:

Having looked into this further it turns out that your installed macOS is incompatible with the printer.

Go Here: HP LaserJet Pro M15w Printer - HP Support

Screenshot:

enigma20 Said:

"hp printer suddenly 'idle': [...]Need a solution badly."

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As I mentioned above, your printer is incompatible with Catalina.

So, being incompatible, here are two thoughts:

• Either move on to purchasing a new printer (might take some research for compatibly)

or...

• Or spend much less money than you would on a new printer, by purchasing software: Virtual Machines

Running this Printer Through a Virtual Machine:

With there ending up being not solution for Catalina, consider using a Virtual Machine(VM) for this printer (Windows-in-a-window). You would open items in it, and print right off of that. All would be accessed and would operate as desired on the VM. Virtual Machine applications include VMWare Fusion and Parallels. Learn more here: What is a virtual machine? - VMWare Support

Obtain the Drivers Only from HP: 

If you want to download drivers for something, do not get them from a Third-Party, as that may end up being a potential Malware Installation or a Phishing Scam. Only download load the drivers from the manufacturer.

In order to rule out certain problems:

Is the printer itself OK?

Is the wireless connection OK?

Self-test pages?

https://support.hp.com/us-en/document/c05851564

Is it possible to print from another computer (wirelessly or via USB, Mac or PC)?

What happens if you try to print from an iOS device?

Not sure what you are trying to say. The printer will always show "idle" when not in use. If your printer goes offline try rebooting your router.