iOS 13.7 Update Problem

Question

Level 1

5 points

iOS 13.7 Update Problem

My 5-month-old iPhone X stopped working after I started the update process for iOS 13.7. It seems like it's off. What can I do to fix it?

iPhone X, iOS 13

Posted on Sep 13, 2020 3:43 AM

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Answer 1

Sep 14, 2020 6:33 AM in response to Mo2314

Greetings Mo2314,

We understand that you are having some difficulty fully powering on your iPhone, and we'd like to help. Begin by following all of the steps listed here:

If your iPhone, iPad, or iPod touch won't turn on or is frozen

If any issues remain, Contact Apple Support for further assistance.

Take care.

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Answer 2

Mo2314 Author

Level 1

5 points

Sep 14, 2020 10:15 AM in response to Mo2314

I got it to work. The battery drained itself, giving me the empty battery icon, and now it retried the update and this time it worked. At first it wasn’t responsive but it ended up working, somehow. Didn’t get to see it entirely, but oh well.

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Answer 3

ligne34

Level 1

8 points

Sep 20, 2020 5:15 PM in response to Dustin_R_308

My iPhone X would not get out of the flashing apple. I called apple support and 2 tech support reps and their supervisors couldn’t do anything. I had to wait 2 weeks to get an appt with Best Buy’s Geek Squad, and they are not having any luck. It’s interesting that I’ve had NO problems until I downloaded the update and my phone is now not covered by any warranty or insurance.

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