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Keypad disappeared from the lock screen - iOS 13, happened few times (I think with earlier iOS as well), any reason for that?

iPhone X

Posted on Sep 13, 2020 3:40 AM

Reply
Question marked as Best reply

Posted on Sep 14, 2020 6:38 AM

Hey Ahmed,


It looks like you're having an issue with your keyboard not appearing on the lock screen on your iPhone. We can understand wanting to get that resolved. We want to help.


First, we'd recommend checking for and installing any updates that may be available for your iPhone: Update your iPhone, iPad, or iPod touch


Then, we'd recommend checking for and removing any third-party keyboards from the iPhone that may be installed to see if that helps. You can find more information on that here: About the keyboards settings on your iPhone, iPad, and iPod touch


"Add or delete a third-party keyboard app

You can install third-party keyboard apps just like you install other apps on your device. After you install a new keyboard, you need to add it before you can use it. Follow these steps:

  1. Go to the App Store and find the keyboard app that you want.
  2. Tap Get, then follow the prompts to install.
  3. Enter your Apple ID password, or use Face ID or Touch ID if it's available on your device.
  4. Then add the new keyboard. Go to Settings > General > Keyboard > Keyboards > Add a New Keyboard and select the app that you installed. You might need to set the keyboard to allow full access in order to use it.

To delete a third-party keyboard:

  1. Go to Settings > General, tap Keyboard, then tap Keyboards.
  2. Tap Edit. 
  3. Tap , then tap Done. 

You can also delete a keyboard by deleting the companion app that you installed from the App Store. This also removes the keyboard from Settings."


If you're unable to get into your iPhone to update it, try to restart it. Restart your iPhone


Thanks!


1 reply
Question marked as Best reply

Sep 14, 2020 6:38 AM in response to Ahmed F. El Sawaf

Hey Ahmed,


It looks like you're having an issue with your keyboard not appearing on the lock screen on your iPhone. We can understand wanting to get that resolved. We want to help.


First, we'd recommend checking for and installing any updates that may be available for your iPhone: Update your iPhone, iPad, or iPod touch


Then, we'd recommend checking for and removing any third-party keyboards from the iPhone that may be installed to see if that helps. You can find more information on that here: About the keyboards settings on your iPhone, iPad, and iPod touch


"Add or delete a third-party keyboard app

You can install third-party keyboard apps just like you install other apps on your device. After you install a new keyboard, you need to add it before you can use it. Follow these steps:

  1. Go to the App Store and find the keyboard app that you want.
  2. Tap Get, then follow the prompts to install.
  3. Enter your Apple ID password, or use Face ID or Touch ID if it's available on your device.
  4. Then add the new keyboard. Go to Settings > General > Keyboard > Keyboards > Add a New Keyboard and select the app that you installed. You might need to set the keyboard to allow full access in order to use it.

To delete a third-party keyboard:

  1. Go to Settings > General, tap Keyboard, then tap Keyboards.
  2. Tap Edit. 
  3. Tap , then tap Done. 

You can also delete a keyboard by deleting the companion app that you installed from the App Store. This also removes the keyboard from Settings."


If you're unable to get into your iPhone to update it, try to restart it. Restart your iPhone


Thanks!


Keypad disappeared from the lock screen - iOS 13, happened few times (I think with earlier iOS as well), any reason for that?

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