Apple Event: May 7th at 7 am PT
I recently bought my boyfriend brand new AirPod pros directly from the Apple website, sent via fedex directly from China. When he opened the box (wraparound plastic) and connected them to his phone and computer they come up as “Mary’s Airpods” his name is not Mary. Why does it have the wrong name? Is this a sign that these “new” airpods were actually previously owned?
Hello,
Hmm, some people have complained about that. If they work OK, I wouldn't worry too much. See this to change the name:
Good luck.
Hello,
Hmm, some people have complained about that. If they work OK, I wouldn't worry too much. See this to change the name:
Good luck.
Thank you for the reply. We are aware that we can change the name, more concerning is that they already have a name programmed in.
Seeing as there is a finite life to the battery of the AirPods, if they were previously used, we may not notice right away, but a couple months into use.
I am confused by this answer, are you an apple support representative? I would like an explanation as to why someone else’s name is programmed in. Or some sort of proof that these are indeed new AirPods.
thank you
This is a user to user support forum.
Apple does not read or respond to any posts here.
This was clearly stated in the terms of use for this site.
If you are unhappy with them, return them.
Got it... have a nice day
AirPods Pro wrong name
