Johnayyew wrote:
I cant factoey reset either because it i need to enter the screen time lock aswell
Factory reset does not involve the screen time passcode.
Click on the following for the screen time password reset: If you forgot your Screen Time passcode - Apple Support
This (preferred) screen time reset requires the use of 13.4 or later, and requires the associated Apple ID, and does not require the screen time passcode.
If the screen time passcode reset is on the child’s device within Family Sharing, the reset must happen on the organizer’s device. If using Family Sharing and resetting a child’s screen time passcode, the reset cannot happen on the child’s device.
If the above sequence fails or devices here are running iOS prior to 13.4, you will be performing a factory reset, without a restore; a set-up-as-new reset.
Click on the following for the factory reset: Restore your iPhone, iPad, or iPod to factory settings - Apple Support
There are links within the latter factory-reset article around performing a backup. While a backup is advisable, the backup cannot be restored here as a restore will also restore the screen time passcode. You must reset and set up as new, if the screen time passcode reset does not work.
If issues persist, click on the following to: contact Apple Support.