You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Woke up and phone (iphone 11 Pro Max, 1 month old) completely dead with black screen.
No change after over 1 hour of charging. Tried soft reboot with side buttons and still nothing. Tried different chargers. No lightning bolt or charge indicator when plugged in.
iPhone 11 Pro Max
Ever drop the device or gotten it wet?
Ever drop the device or gotten it wet?
Update: was able to do a chat with Apple support. Although I had tried the reboot myself based on Internet search, I had not done exactly right.
The correct way is to depress the volume up button on the left quickly, depress the volume down button on the left quickly, and then hold the power button on the right for a minimum of 30 seconds or until the Apple logo appears (I did not hold it down for long enough when I first tried this).
Also, the first time I tried this with Apple support it did not work, but then I immediately tried it a second time and it did work. The Apple support person told me he has needed to do this with his own phone and it often takes two or more attempts before it works.
iphone 11 Pro Max, completely dead (black screen) this morning.
