i got a new phone yesterday and to finish setting it up it says i need to log into apple id one more time but when the window comes up, it’s my moms apple id email and not mine and i don’t know how to change that because it won’t let me click on it to change the email apple id (that’s her email, not mine and that’s what i’m looking at)
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iPhone 11 Pro Max
I'm assuming this was previously your mother's phone? If it was, follow this link, the phone needs to have it's activation lock removed and reset to factory settings before setting it up as your own
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
I'm assuming this was previously your mother's phone? If it was, follow this link, the phone needs to have it's activation lock removed and reset to factory settings before setting it up as your own
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support
no i used my new mac i just got to backup. and when i set that up, her email didn’t come up on anything icloud related, never mind that i’d have to sign into her account. i don’t understand why i wouldn’t be able to change it. i even hit the forgot password button and then put in my email associated with my icloud and made a new password and i still have a notification that i need to log in to hers
No details were missing... wasn’t anything I did.. asked someone else.. had something to do with the guy at the store who clouded my stuff over and my mom being a trusted device or whatever. Tbh I still don’t know but it’s fixed now. Thanks for you help though.
no it’s a new phone. i just got it from the store yesterday that’s why i’m confused lol
Did you restore the phone with your mother's computer or one of her backups?
Well some detail must be missing here, because an iPhone doesn't randomly sign into someone else's iCloud account.. much less such coincidence that it's your mothers.
Something you are doing must be associated with your mothers Apple ID. maybe your previous iPhone was signed into her account and you backed that up and restored it to your new iPhone? Maybe your Mac is signed in with her account..
In any case, you should probably just reset the phone to factory settings and set it up from scratch.
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
If your new phone got activation locked somehow, you may need your mother's help
How to change Apple ID?
