Cannot sign out from Icloud from the old Iphone

See the steps in the 2nd part of the article below.

Turn off Activation Lock - Apple Support.   

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

From the Apple Support article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.      

I bought a new iphone and I am trying to sign out of iCloud on my old iPhone7 so that I can scrub it and trade it in. The directions on your site say to go to settings>Name> iCloud>scroll down to select "sign out". There is no sign out on my iphone7. There is a toggle labeled iCloud Drive. Do I turn that to the off position to sign out of iCloud on this device? Do I have to be signed out of iCloud on all of my devices before I scrub my old phone of personal data or just the device that I am scrubbing? Thanks for your help.

I have 2 old iPhones that have been turned in on my iCloud account, & want them removed

iPhone 8 new cannat update

hi, i have a problem please can you help me?

i have a problem when i want to sing out my icloud i can’t and it say this apple id is not active?! please help:(

IOS update?

See if anything here helps.

Update your iOS device.        

Get help with over-the-air iOS updates          

Update – Can’t or can’t restore 

Have you tried using iTunes on a computer or Finder if running Catalina to do the update?

 Update software on iOS devices in iTunes on Mac

If you see an error when you update or restore your iPhone, iPad, or iPod