Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

bmaddie888 Author

Level 1

4 points

Unexpected shutdown when using battery on Macbook Air

My Macbook Air 13 inch (early 2015) unexpectedly shuts down when off the power adapter for an hour or so. If it was fully charged it will still just shut off with no warning after about an hour and I've never seen it get below 40%. It won't restart until I plug it in. It says "battery service recommended." It only has 218 cycles so it shouldn't be doing this. Must I go into an Apple store?? Or can I just buy a replacement battery and DIY?

MacBook Air 13″, macOS 10.15

Posted on Sep 15, 2020 3:24 PM

Reply

Best reply

Level 10

141,180 points

Posted on Sep 15, 2020 4:33 PM

"Service Recommended" means just that: Check the condition of your Mac computer's battery - Apple Support.

Get it fixed: Mac Service and Repair - Official Apple Support

Must I go into an Apple store??

Not necessarily. Apple can send you a shipping box in which you can send it to them for battery replacement.

View in context

Similar questions

1 reply

Best reply

Level 10

141,180 points

Sep 15, 2020 4:33 PM in response to bmaddie888

"Service Recommended" means just that: Check the condition of your Mac computer's battery - Apple Support.

Get it fixed: Mac Service and Repair - Official Apple Support

Must I go into an Apple store??

Not necessarily. Apple can send you a shipping box in which you can send it to them for battery replacement.

Reply

Unexpected shutdown when using battery on Macbook Air

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up