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User profile for user: Mary Birdsong
Mary Birdsong Author
User level: Level 1
12 points

Can't remove old, inoperable iPhone 7+ from iCloud &/or Find My iPhone. Keep getting error messages.

When I try to remove my old, (inoperable) iPhone 7+ from my iCloud account &/or Find My iPhone app, I keep getting this error message:




ALSO: I feel like my iCloud account thinks this OLD iPhone 7+ is the main device, and that my iPhone 11 is just an additional piece of hardware added ONTO my iPhone 7+ account. 


I want to make sure that my new iPhone 11 is the only phone actively linked to my account, and I want to remove/de-activate my old iPhone 7+, but I’m worried that if I de-activate/remove the old iPhone 7+, I will be erasing all the data I’m using on my new iPhone 11.


Any suggestions? I’ve also tried removing the iPhone 7+ from “Find My iPhone” and that didn’t work either. 

Posted on Sep 15, 2020 5:44 PM

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User profile for user: Demo
Demo
User level: Level 10
166,657 points

Posted on Sep 15, 2020 6:00 PM

It is very simple to erase a device that you no longer want to use, or that you want to sell or giveaway. Take a look at the instructions in here.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Once you have set up your new phone and all of the data transferred from the old phone, you can safely erase the old phone. You won’t lose any data on the new phone.

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Question marked as Top-ranking reply
User profile for user: Demo
Demo
User level: Level 10
166,657 points

Sep 15, 2020 6:00 PM in response to Mary Birdsong

It is very simple to erase a device that you no longer want to use, or that you want to sell or giveaway. Take a look at the instructions in here.

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Once you have set up your new phone and all of the data transferred from the old phone, you can safely erase the old phone. You won’t lose any data on the new phone.

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Can't remove old, inoperable iPhone 7+ from iCloud &/or Find My iPhone. Keep getting error messages.

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