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Watch suddenly freezes

Watch is freezing up, becomes unresponsive and won’t hold a charge. Anyone else having this issue with the series 5 watch?

Apple Watch

Posted on Sep 16, 2020 9:13 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 16, 2020 10:50 AM

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


Also see:

Apple Watch Battery and Performance - Apple Support


“Battery life” is the amount of time your device runs before it needs to be recharged. “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Maximize both and you’ll get the most out of your Apple devices, no matter which ones you own. See the "Tips for Apple Watch" section in:

Batteries - Maximizing Performance - Apple


If the battery drains too fast after an update, see the replies to:

Update 6.2.1 Battery Draining Too Quickly… - Apple Community


Service & repair.

watch Repair - Official Apple Support

watch Service Pricing - Apple Support


1 reply
Question marked as Top-ranking reply

Sep 16, 2020 10:50 AM in response to carolina416

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup. This deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


Also see:

Apple Watch Battery and Performance - Apple Support


“Battery life” is the amount of time your device runs before it needs to be recharged. “Battery lifespan” is the amount of time your battery lasts until it needs to be replaced. Maximize both and you’ll get the most out of your Apple devices, no matter which ones you own. See the "Tips for Apple Watch" section in:

Batteries - Maximizing Performance - Apple


If the battery drains too fast after an update, see the replies to:

Update 6.2.1 Battery Draining Too Quickly… - Apple Community


Service & repair.

watch Repair - Official Apple Support

watch Service Pricing - Apple Support


Watch suddenly freezes

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