Verification Failed

Hi

i got an Iphone 7 and it fell and my screen broke i fixed it and i needed to sign in, in my icloud so i can find my things back! and I CAN NOT OPEN MY PHONE WITHOUT MY APPLE ID!!!

But when insert my email and password it says that i need a Code and when I tried to get the code via Text message with my phone number it says: Verificaton Failed

Error description not available.

Does apple has some trouble?

can someone please help me?