I know, right? When I called about the issue around 2 months ago, they Apple (Netherlands) filed an official bug report. I had apparently been the first to report the issue. At least as far as The Netherlands were concerned. A few weeks later (after the first iOS update since my first call), they’d had thousands (their words) of people reporting the same issue across the globe. They advised me to wait for a couple more updates to be released for iOS, WatchOS as well as MacOS. Since then, all platforms have had these updates, yet nothing has apparently been resolved in those. So here’s hoping Big Sur will fix the issue.
I have gone as far as restoring all of my devices, including my iMac, to their factory defaults, retrieving data from backups made to iCloud (for my iPhone and Apple Watch), and creating a whole new, sparklingly fresh user account on my Mac (deliberately NOT restoring any data whatsoever at that point. Even then, I couldn’t restore AU functionality.
So then I decided my Mac’s data actually was more important to me than to get the feature working, and I retrieved all of it from my backups. So here we are at a stand-still with no AU function to be seen anywhere. Doing the finder and keychain item deletions has resulted in the time-out coming much quicker than before, and also in being notified on my Mac to turn on the feature, yet even then, when I try to do so, it fails.